Student Administration Support Specialist
2 days ago
We are seeking a highly organized and customer-focused Casual Student Administration Enquiry Officer to join our team at The University of Notre Dame Australia.
Key Responsibilities- Manage all student administration enquiries directly from students over the phone, email, and in person.
- Provide strong administrative and operational support to ensure the effective and efficient operation of student administration.
- Develop systems and processes relating to the university's student information system.
- Proactively assist in identifying problems and suggest improvements that are evidence-based and consider relevant best practice principles, policies, and systems.
- Process student requests, including (but not limited to) enrolments, change of grade, Leave of Absence, AWOL and File Closed, appointment of agent, examination results, and Academic Standing matters.
- Ensure student records are up to date and accurately maintained.
- Contribute to promoting a positive and quality client service culture and collaborate as a team member to achieve successful outcomes for tasks.
- Provide support for a wide range of student services as required, particularly during peak periods according to where demand is greatest across student administration, including student tuition and other payments, enrolment support, and other areas.
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
Required Skills and Qualifications- Completion of a Diploma, Certificate IV or Degree in a relevant area and/or a minimum 2-3 years' experience working in a customer-focused administration role preferably in the Higher Education sector.
- Demonstrated sound administrative, data entry, and organisational skills with excellent accuracy and attention to detail.
- Efficient communication and interpersonal skills, including the ability to address and relate well to a broad range of students and stakeholders.
- Ability to demonstrate flexibility, work under pressure to manage conflicting priorities and meet strict deadlines.
- Commitment to maintaining high standards of customer service within a busy working environment.
- Knowledge in understanding of confidentiality, data protection, and safe record keeping protocols of student information and data.
- Demonstrated knowledge of university policies and procedures or capability of acquiring knowledge.
- A competitive salary between $35.00-$40.00 per hour based on qualifications and experience.
- On-site gym and fitness programs available.
- Located in historic Fremantle.
- Within walking distance from public transport.
Please apply online with a resume and cover letter outlining your suitability for the role.
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