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Student Services Coordinator
3 weeks ago
A leading training provider offers various courses in health, community services, social work, business, civil construction, and hospitality.
We acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school, we've evolved into a national academic powerhouse with campuses educating over 6,000 students every year.
Key Responsibilities:- Serve as the primary point of contact for student inquiries addressing concerns and providing accurate information with a friendly and supportive demeanor.
- Manage student records meticulously ensuring data integrity confidentiality and compliance with relevant policies and regulations.
- Closely collaborate with academic and administrative teams to streamline processes such as enrolment orientation and graduation ensuring a seamless experience for students.
- Assist students navigating university systems procedures and resources offering guidance and support as needed.
- Maintain a detailed understanding of academic policies regulations and best practices to provide well-informed advice and solutions.
- Contribute to continuous improvement efforts by analyzing feedback identifying areas for enhancement and implementing efficient processes.
- Perform administrative tasks with a high level of accuracy and attention to detail adhering to established deadlines and procedures.
- Previous experience in administration or student services preferably within the education sector.
- Proficiency in student information systems and Microsoft Office suite.
- Strong organizational skills and the ability to manage competing priorities under tight deadlines.
- Excellent interpersonal and verbal written communication skills.
- Attention to detail and an understanding of compliance records management and data integrity.
- Ability to collaborate in a team environment interact confidently with stakeholders at all levels.
- Ability to handle sensitive student information with confidentiality and discretion.
- Knowledge of relevant education policies regulations and best practices.
- Problem-solving skills to address student inquiries and concerns effectively.
- Adaptability and flexibility to work in a dynamic educational environment.
