Transforming Customer Experiences
5 days ago
Job Description:
">We are seeking a Customer Experience Specialist to join our team. In this role, you will play a vital part in ensuring a positive experience for all prospective and existing customers and other stakeholders.
">Key Responsibilities:
">- Ensure a positive experience for all prospective and existing customers and other stakeholders
- Deliver high-quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes
- Provide education across multiple areas of the business, such as family services, mental health, and early learning assessment processes
- Build rapport and engage with customers, ensuring they are receiving the right information to suit their circumstance
- Provide exceptional customer service to all prospective customers with the aim of converting enquiries to new customers for the business
Requirements:
">- Experience working in a contact centre environment or handling a high volume of inbound calls
- Outstanding interpersonal skills with the ability to provide exceptional customer service
- An empathetic and compassionate nature
- Ability to effectively liaise with a diverse range of internal and external clients
About Our Organisation:
">We believe in social justice, equality of opportunity, and strong communities.
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