Transforming Customer Experiences

4 days ago


Adelaide, South Australia beBeeCustomer Full time $60,000 - $70,000

Job Description:

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We are seeking a Customer Experience Specialist to join our team. In this role, you will play a vital part in ensuring a positive experience for all prospective and existing customers and other stakeholders.

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Key Responsibilities:

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  • Ensure a positive experience for all prospective and existing customers and other stakeholders
  • Deliver high-quality customer service by responding effectively and efficiently to customer enquiries to maximise outcomes
  • Provide education across multiple areas of the business, such as family services, mental health, and early learning assessment processes
  • Build rapport and engage with customers, ensuring they are receiving the right information to suit their circumstance
  • Provide exceptional customer service to all prospective customers with the aim of converting enquiries to new customers for the business
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Requirements:

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  • Experience working in a contact centre environment or handling a high volume of inbound calls
  • Outstanding interpersonal skills with the ability to provide exceptional customer service
  • An empathetic and compassionate nature
  • Ability to effectively liaise with a diverse range of internal and external clients
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About Our Organisation:

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We believe in social justice, equality of opportunity, and strong communities.



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