Experience Transformation Specialist

1 week ago

Adelaide, South Australia beBeeCustomer Full time $90,000 - $118,000

Our organisation is seeking an experienced professional to spearhead the transformation of our customer experience.

This critical role will involve developing and implementing comprehensive strategies that align with our business objectives.

The ideal candidate will possess a deep understanding of customer needs, preferences, and behaviors, as well as exceptional analytical and problem-solving skills.

A proven track record in driving satisfaction and loyalty through actionable initiatives and data-driven insights is essential for success in this position.

We are looking for a collaborative leader who can champion a whole-of-relationship view and connect journeys across channels and business units.

About You:

  • Tertiary qualification in Business, Marketing, Psychology, Communications, or equivalent experience
  • Proven experience in customer or member experience roles, ideally in a fast-paced, customer-centric environment
  • Familiarity with NPS, satisfaction metrics, and research methodologies
  • Strong understanding of customer experience principles and emerging trends
  • Analytical mindset with the ability to translate data into compelling narratives
  • Excellent communication and stakeholder engagement skills
  • High emotional intelligence and the ability to influence and collaborate across teams

About The Role:

  • Design and deliver customer experience strategies that align with our strategic goals
  • Translate customer insights into actionable initiatives that drive satisfaction and loyalty
  • Champion a whole-of-relationship view, connecting journeys across channels and business units
  • Analyse data using platforms such as Qualtrics, Tableau, and Power BI to uncover trends and opportunities
  • Bring the customer voice to life through storytelling, activations, and coaching across the organisation

Contact Information:

  • Transformational Change Specialist

    2 weeks ago

    Adelaide, South Australia beBeeChange Full time $80,000 - $150,000

    Job Title:Transformational Change SpecialistThis role requires an in-depth understanding and experience supporting large-scale transformation, as well as drafting and maintaining strategic communication plans.

  • Business Transformation Specialist

    1 week ago

    Adelaide, South Australia beBeeTransformation Full time $120,000 - $160,000

    Business Transformation Specialist\This is an exciting opportunity for a Business Transformation Specialist to join our team, working in an Adelaide hybrid environment with 2 days in the office and 3 days from home. As part of this role, you will be at the forefront of helping businesses transform their operations, focusing on cloud, data, AI, cybersecurity,...

  • Business Transformation Specialist

    7 days ago

    Adelaide, South Australia beBeeTransformation Full time $100,000 - $140,000

    Business Transformation SpecialistThe Association for Business Restructuring is a leading organisation dedicated to sustainable recovery and growth of businesses through innovation, change, and transformation.We aim to resolve financial distress for small and family businesses, saving jobs and creating confidence in the market.Australia's economic...

  • Business Transformation Specialist

    1 week ago

    Adelaide, South Australia beBeeTransformation Full time $80,000 - $110,000

    Business Transformation SpecialistThis role involves shaping long-term, sustainable improvements across technology, information, processes, and people.You will collaborate with specialists to deliver transformation initiatives that unlock real value and support strategic outcomes.The successful candidate will elicit, document, and validate business...

  • Transformation Specialist

    2 weeks ago

    Adelaide, South Australia beBeeBusinessChange Full time $80,000 - $110,000

    Job OpportunityWe are seeking a highly skilled Business Change Specialist to join our dynamic Transformation Office. This is an exciting opportunity to bring your expertise to a high-impact team and contribute to driving meaningful change within the broader Strategy & Transformation function.The ideal candidate will have proven analytical and problem-solving...

  • Senior Data Transformation Specialist

    2 weeks ago

    Adelaide, South Australia beBeeDataTransformation Full time $100,000 - $120,000

    Job Summary:We are seeking an experienced Data Transformation Specialist to join our team.The ideal candidate will have a strong background in ETL development, data modeling, and database management.This role requires a professional with excellent problem-solving skills, who can work independently and as part of a team to deliver high-quality results.About...

  • Infrastructure Transformation Specialist

    1 week ago

    Adelaide, South Australia beBeeInfrastructure Full time $60,000 - $90,000

    Infrastructure Transformation SpecialistTransforming infrastructure creates opportunities for everyone. Whether it's improving commute times, keeping lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.We deliver comprehensive services from creation to completion and beyond. Our transportation...

  • Sustainability Transformation Specialist

    5 days ago

    Adelaide, South Australia beBeeImprovement Full time $150,000 - $190,000

    About the RoleThe Improvement Program Lead plays a pivotal role in aligning strategic objectives with operational execution to meet evolving organisational business needs.This position champions a culture of continuous improvement, fosters collaboration across disciplines, and ensures impactful outcomes that support long-term sustainability goals.Key...

  • Freight Transformation Specialist

    1 week ago

    Adelaide, South Australia beBeeCareer Full time $180,000 - $250,000

    Freight Transformation SpecialistAustralia's largest rail freight operator employs over 6,000 professionals to transform the future of transportation.We foster genuine human connection and inclusion, allowing every individual to bring their whole self to work.Ours is a supportive team driven to make a difference for customers and communities across...

  • Digital Transformation Specialist

    1 week ago

    Adelaide, South Australia beBeeChange Full time $108,109 - $116,864

    The Department of Treasury and Finance is looking for a transformation expert to play a key role in the modernisation of the payroll function.Key ResponsibilitiesIdentify, assess and mitigate the impact of change processes on people and systems for payroll digitisation.Develop and implement a training programme to ensure a smooth transition to digital...