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Customer Experience Ambassador

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Port Stephens Council, Australia beBeeService Full time $60,000 - $78,000
Job Overview

The ideal candidate will provide exceptional service to guests, ensuring a positive experience.

  • Deliver professional and courteous service at all times
  • Welcome guests with a glass of sparkling wine on arrival
  • Manage guest accounts and respond to their enquiries
  • Process financial transactions accurately
  • Handle reservation requests and bookings efficiently
  • Assist with guest check-in and check-out procedures
  • Resolve any guest complaints promptly
  • Offer recommendations on local attractions and activities
  • Promote hotel services to enhance the guest experience