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Service Coordinator

2 months ago

Sydney, New South Wales, Australia Talent Web Full time

Job Summary

Talent Web is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be the first point of contact for clients, managing cases and updating the database with accurate details. You will also coordinate the schedules of technicians' trainings, repairs, and maintenance, as well as handle complaints and customer queries.

Key Responsibilities

  • Provide exceptional customer service via phone and email
  • Manage cases and update the database with accurate details
  • Coordinate the schedules of technicians' trainings, repairs, and maintenance
  • Handle complaints and customer queries

Requirements

  • Background in science (tertiary education or previous experience)
  • Experience navigating the CRM database system
  • Previous customer support experience essential

What We Offer

  • Competitive salary: $65,000 - $75,000 + superannuation
  • Full-time permanent role
  • Monday to Friday 8:30am to 5:00pm (WFH flexibility)