Clinical Risk Manager

The Clinical Risk and Quality Officer is a key member of the Clinical Practice, Evidence, and Quality team at Family Life. The role supports the Director of Clinical Practice, Evidence and Quality in responding to clinical and quality risks.

The Clinical Risk and Quality Officer ensures administrative elements of clinical risk, quality assurance, and continuous improvement processes are coordinated across the organisation. The officer maintains compliance with regulatory standards while supporting a culture of learning, safety, and quality that enhances service delivery and outcomes for clients.

• Support administrative Clinical Governance Operations: Assist the Director of Clinical Practice, Evidence and Quality in coordinating the Clinical Governance Committee, maintaining meeting schedules, preparing agendas, taking minutes, and ensuring the Clinical Governance Framework is consistently updated and aligned with best practices.
• Coordinate administrative processes for Critical Incident & Complaint Processes: Coordinate the administrative handling of critical incidents and complaints, ensuring timely documentation, tracking, and reporting. Ensure the Director of Clinical Practice, Evidence and Quality and Director of Services are fully briefed with accurate summaries and updates to support their clinically informed decision-making.
• Coordinate Clinical Risk Management Activities: Administer the organisation's clinical risk management functions, including identifying risks, maintaining risk registers, scheduling reviews, and supporting the development and implementation of risk treatment plans.
• Support Continuous Improvement Initiatives: Collaborate with the Director of Clinical Practice, Evidence and Quality to embed a culture of continuous improvement across the organisation. Ensure improvement objectives are integrated into the Quality Management System and that all related documentation and actions are tracked and completed.
• Lead Quality Audit Processes: Plan, coordinate, and execute internal and external quality audits, including ISO 9001 compliance. Ensure all stakeholders are prepared, documentation is complete, and post-audit actions are monitored and reported.
• Ensure OHS Compliance in Clinical Governance: Work closely with the Occupational Health & Safety Officer to ensure that clinical governance activities comply with relevant OHS standards. Support joint reporting and ensure alignment between clinical risk and workplace safety protocols.
• Implement the Reconciliation Action Plan (RAP): Coordinate the administrative and operational aspects of Family Life's RAP, ensuring working group actions are completed on schedule. Provide support to the Director of Clinical Practice, Evidence and Quality in their role as Chair, including preparing reports, tracking progress, preparing RAP working group meeting agendas and taking minutes.
• Support Privacy and Data Protection Functions: Support the Director of Clinical Practice, Evidence and Quality in fulfilling the Privacy Officer role by coordinating the response to subpoenas, privacy requests, and complaints. Ensure all matters are logged, responded to promptly, and handled in accordance with legal and regulatory requirements.
• Facilitate Governance Committees and the Diversity and Inclusion Working Group: Coordinate internal committees such as the Quality Improvement and Assurance Team meetings and the Diversity and Inclusion working group, ensuring meetings are scheduled, agendas and materials are prepared, minutes are taken, and actions are followed up. Support cross-functional collaboration, communication and data informed decision making.
• Provide Corporate Governance Support: Deliver administrative support to the Director of Clinical Practice, Evidence and Quality, CEO, and Board, including preparing governance reports, compiling data for decision-making, and ensuring timely access to clinical risk and quality information.
• Monitor Risk Management Systems: Maintain and monitor Family Life's risk management systems, liaise with software developers for system improvements, and support Program Managers in resolving outstanding actions following critical incidents.
• Maintain Quality Documentation and Compliance: Ensure all quality-controlled documents are developed, reviewed, and updated according to schedule. Collaborate with document owners, delegates and the OHS Officer to maintain compliance with internal standards and external regulations.

Required Skills and Qualifications: