Clinical Risk

Join to apply for the Clinical Risk & Quality Officer role at Family Life

Base pay range

A$109,000.00/yr - A$111,000.00/yr

Family Life - Transforming lives for stronger communities

• Work locally in the Bayside Area and make a difference within our community
• Enjoy flexible work options and a great team culture
• Full-time, Permanent, 38 hours per week
• Level 6 SCHADS Award $110,102.72 FTE + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

The Clinical Risk & Quality Officer is a Full Time, Permanent role based in Frankston, Sandringham and establishes and drives an integrated and connected systems approach that enables strong clinical governance and a continuous improvement view of quality beyond compliance obligations.

Family Life is seeking a passionate and detail-oriented Clinical Risk & Quality Officer to join our Clinical Practice & Quality team. This role plays a pivotal part in supporting clinical governance and quality assurance across the organisation. You'll work closely with the Director of Clinical Practice, Evidence & Quality and other key stakeholders to ensure compliance, drive continuous improvement, and foster a culture of safety and learning.

Key Responsibility Areas

• Coordinate Clinical Governance Committee operations and documentation
• Administer critical incident and complaint processes
• Maintain clinical risk registers and support risk treatment planning
• Lead internal and external quality audits, including ISO 9001 compliance
• Support continuous improvement initiatives and quality documentation
• Collaborate with the OHS Officer to ensure clinical governance aligns with safety standards
• Facilitate governance committees and the Diversity and Inclusion Working Group
• Support the implementation of the Reconciliation Action Plan
• Assist with privacy and data protection functions
• Provide corporate governance support to the DCPEQ, CEO, and Board
• Monitor and maintain Family Life's risk management systems

Our Ideal Candidate at Family Life

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the 'Why' and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

You're a systems thinker with a passion for quality and risk management. You bring strong communication skills, attention to detail, and a collaborative mindset. You thrive in dynamic environments and are committed to ethical, professional practice.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life

It's the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Rostered Day Off Scheme for Eligible Employees
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

You can view the full position description and submit your confidential application—including a CV and cover letter addressing the key selection criteria—via the Family Life Careers site.

For further information regarding the position please contact Tony Johannsen, Director Clinical Practice, Evidence and Quality on (03) 8599 5433.

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation. Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience. Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people.

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