ServiceNow Operations Manager

6 days ago

Melbourne, Victoria, Australia beBeeOperations Full time

Join Our Team as a ServiceNow Operations Lead

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The role works closely with other team members to ensure our customers receive the highest standard of support.

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You will be both an individual contributor and a first-line leader, providing technical escalation and operational support to team members in our Operations team.

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Key Responsibilities:

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  2. Oversight of optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team.">
  3. Support the delivery of enhancements and deployment of new features.">
  4. Resolve complex configuration and integration challenges.">
  5. Act as a technical escalation point for Operations team members.">
  6. Triage and monitor workload to ensure high-quality delivery of work within SLAs.">
  7. Lead technical day-to-day operations, including stand-ups, escalations, and coaching with the team.">
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About You:

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  • Passionate about ServiceNow and its benefits to organisations.">
  • 5+ years in a ServiceNow Developer/Engineer position.">
  • Creative, strategic, and thoughtful 'hands-on' leader with a 'can-do' leadership approach.">
  • Strong knowledge across a few ServiceNow modules, such as ITSM, CSM, HRSD, ITAM, ITOM, etc.">
  • Proven experience managing multiple tasks in a busy environment.">
  • Ability to describe ServiceNow Best Practices.">
  • Excellent communication and customer service skills.">
  • Willingness to learn and grow.">
  • Relevant Industry certifications, such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.">
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What We Offer:

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  • Varied engagements, environments, and clients across both corporate and government sectors.">
  • Work with some of the brightest minds in the industry.">
  • Genuine flexible work environment (WFH & Office).">
  • Strong investment in training and upskilling - certifications paid for.">
  • Mature team environment with a high level of engagement.">
  • Lots of company social events.">
  • 'Me Days' ~ equivalent to 1 extra week of annual leave.">
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Our Culture:

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  • We believe it's essential that everyone is heard and treated with respect.">
  • We keep it real and live by the AC3 way.">
  • The 3 simple elements of the AC3 Way are:">
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    • Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less.">
    • Work Humble – As a team, we bring our authentic selves to the world of tech.">
    • Work Honest – We're here to do an honest day's work, individually and as a team.">
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