Senior ServiceNow Operations Expert

5 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $140,000 - $150,000
ServiceNow Operations Technical Lead

The role of Technical Lead - ServiceNow Operations is pivotal to the successful operation of our ServiceNow Services.

  • Oversight and management of optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team is crucial.
  • Key responsibilities include supporting the delivery of enhancements and deployment of new features, as well as resolving complex configuration and integration challenges.
  • Acting as a technical escalation point for Operations team members is essential.

Delivering exceptional service levels to our customers is paramount.

Responsibilities:
  • Leadership in technical day-to-day operations, including stand-ups, escalations, and coaching with the team is vital.
  • Closely collaborating with the ServiceNow Operations Manager to deliver on the team strategy is key.
  • Advocating for the platform and encouraging further adoption among customer stakeholders is an important aspect of this role.

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