Technical Services Officer

1 week ago

Osborne, Australia BAE Systems Full time

About the Role

We are seeking a highly motivated and experienced Technical Services Officer to join our IM&T Service Delivery team based in Adelaide. This is a fixed-term role until end of June 2025.

As a Technical Services Officer, you will be responsible for providing technical support for our extensive computing fleet, including infrastructure, mobile devices, personal device assets, and video conferencing technologies.

Key Responsibilities:

  • Provide timely responses and recommendations for Level 2/3 support requests, ensuring a high level of customer service and reducing lifecycle processes.
  • Contribute to the development of continuous improvement strategies to enhance customer satisfaction and service delivery.
  • Troubleshoot and provide information to enable resolution on Level 2/3 support requests, promptly allocating unresolved calls as necessary.
  • Install and configure desktop hardware, software, and peripherals in a network environment, assisting in packaging applications using prescribed frameworks.
  • Manage customer expectations for the resolution of outstanding incidents and service requests, advising customers in a timely manner of system downtime or interruptions.
  • Alert the customer or business to potential or known problems affecting the quality of services provided.
  • Create and maintain process instructions and relevant documentation.
  • Work closely with the Hardware Asset Management team to ensure hardware and peripherals are managed in accordance with their lifecycle.
  • Complete Classified Technical Support duties as required.
  • Assist with projects as allocated.

About You

To be successful in this role, you will have:

  • Demonstrated experience (of at least 2-3 years) in a Level 2 or 3 IT Administrator/Support role, preferably in a large corporate networked environment.
  • Proven ability to problem-solve and troubleshoot with a focus on achieving objectives and ensuring effective outcomes.
  • Proven ability to support both hardware (laptop/desktop, mobility, and video conferencing) and software (MS operating systems and business applications) in a diverse corporate environment.
  • An IT-related Diploma, Microsoft Certification, or equivalent is preferred.

About Us

You will be joining a workplace that truly cares about your wellbeing. Our people are diverse, and we value the variety of perspectives this brings. We know that a culture that is inclusive and fosters a sense of belonging is a place where we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you, whether that is a traditional career path or a squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative, we commit to responding to every applicant.

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.

  • Technical Services Officer

    3 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Technical Services Officer

    1 day ago

    Osborne, Australia BAE Systems Full time

    About the RoleWe are seeking a highly skilled Technical Services Officer to join our IM&T Service Delivery team based in Adelaide. As a Technical Services Officer, you will be responsible for providing technical support for our extensive computing fleet, including infrastructure, mobile devices, and video conferencing technologies.Key ResponsibilitiesProvide...

  • Technical Services Officer

    2 weeks ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Technical Services Officer

    2 weeks ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all...

  • Technical Support Officer

    3 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Technical Support Officer

    3 months ago

    Osborne, Australia ASC Pty Ltd Full time

    We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and every day we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a difference, we’ll provide you with the opportunity to grow your...

  • Head of Technical Services

    3 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Safety & Certification Technical Officer

    1 week ago

    Osborne, Australia ASC Full time

    We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and every day we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a difference, we’ll provide you with the opportunity to grow your...

  • Technical Publication Author

    4 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively...

  • Logistic Engineering Technical Officer

    2 days ago

    Osborne, Australia ASC Full time

    We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and everyday we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a difference, we’ll provide you with the opportunity to grow your...

  • Technical Advisor

    1 month ago

    Osborne Park, Australia Daikin Full time

    About the role Exciting opportunity available to join the Training Academy team based in Perth, WA as a Technical Advisor to provide technical information and support regarding Daikin’s product range and assist users to resolve any problems that may arise. Reporting to the National Technical Manager, the responsibilities will include, but are not limited...

  • Nuclear/Mechanical Principal Technical Officer

    1 month ago

    Osborne, Australia ASC Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and...

  • Technical Writer

    3 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Head of Technical Governance

    3 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Technical Writer

    3 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Fixed TermMinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for...

  • Technical Administrators

    3 months ago

    Osborne, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Mechanical Technical Writer

    3 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full Time- Play VideoMinRes is a top 25 ASX listed mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class...

  • QA/qc Officer

    3 months ago

    Osborne, Australia Eptec Full time

    **About Us**: The Eptec Group is Australasia’s leading corrosion mitigation and protection company specialising in all aspects of corrosion prevention. Our Total Asset Protection solutions and services include Corrosion management; Blasting, painting and remediation of concrete and steel structures; Lining and waterproofing; Carbon Fibre Reinforced Polymer...

  • Principal Technical Services

    3 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Full TimeJoin us at Mineral Resources (MinRes) and become part of a remarkable venture on our largest iron ore project. As a Senior Environmental Advisor, you will play a crucial role in our commitment to environmental responsibility. Working under strong leadership, you will have the opportunity to influence and guide...

  • Mechanical Technical Writer

    3 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Labour Hire**MinRes can offer** - A modern office space with state of the art amenities including cafes', gym & restaurant - A Dynamic & fast paced work environment dealing with a variety of different stakeholders - 6 months fixed term contract with possible extension & competitive remuneration **The Opportunity** The...