Service Operations Specialist

7 days ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $80,000

Job Overview

We are seeking a highly organized and detail-oriented professional to provide administrative support in our service department.

Key Responsibilities:

  • Establish and maintain job folders and files for each service job in cloud-based storage systems.
  • Coordinate with clients to arrange delivery of tools and scheduling of services nationwide.
  • Notify clients of tool arrival and expected repair timeframes.
  • Enter service quotes into business management software.
  • Obtain quotations from third-party vendors for non-HYTORC tooling.
  • Verify parts availability prior to confirming service deliverables.
  • SOURCE and prepare paperwork for loan equipment.
  • Obtain purchase orders from clients that align to service quotations.
  • Collaborate with the Service Manager to prioritize and schedule service jobs.
  • Send out routine service reminders to clients for upcoming scheduled servicing.
  • Organize travel/accommodation for technicians as required for remote service work.
  • Process warranty claims, fill out forms for techs.
  • Collate PO's and service quotes on job completion.
  • Invoice service jobs.
  • Provide overall administrative support to the Service Manager.
  • Update the service/repair and serial logs daily.

Secondary Responsibilities:

  • Active involvement in the ongoing compliance and maintenance of service assets such as vans and workshops.
  • Assist with the development and management of internal policies and procedures such as ISO 9001-2015 and NATA accreditation.
  • Prepare and update Safe Work Method Statements.
  • Assist with stock control and monitoring stock re-order levels for technicians.
  • Update HYTORC loan/rental equipment logs/software when implemented - for service loan tools only.
  • Send, receive, and file calibration reports.
  • Contribute to the continual improvement, design, and maintenance of service systems.

Requirements:

  • Experience with business management software such as MYOB or XERO.
  • Minimum 2 years' experience in a service or maintenance administration environment.
  • Strong understanding of quoting, invoicing, and basic business practice.
  • Excellent attention to detail and ability to work under pressure to tight deadlines.
  • High computer literacy including use of word, excel, outlook, drop-box & cloud-based systems.
  • Ability to prioritize jobs and multitask efficiently.

Desirable Skills:

  • Exposure to a mechanical workshop environment would be beneficial.

Relationships:

  • This position reports directly to the National Service Manager and has a primary function of supporting service technicians nationwide.
  • The success of this position will depend on the ability of the Service Administrator to develop strong working relationships with key stakeholders including Regional GM, National Service Manager, Office Manager, Service Technicians, Administrative Support Staff, Sales Agents, and HYTORC Customers.

  • Service Operations Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $100,000

    Job OverviewJoin an industry leader and contribute to the sustainable use of natural resources.With us, you will embark on a personal growth journey and be encouraged to realize your potential.IntroductionWe seek a customer service specialist to join our team in Brisbane. In this role, you'll be at the heart of customer operations, supporting projects,...

  • Service Operations Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeServiceOperationsSpecialist Full time $60,000 - $80,000

    Job SummaryThis is an exciting opportunity to join our team as a Service Operations Specialist. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.Key ResponsibilitiesSchedule Daily Work: You will be scheduling daily and advance work to technicians and/or additional equipment for...

  • Specialist Veterinary Nurse

    3 days ago

    Brisbane, Queensland, Australia Veterinary Specialist Services Full time $104,000 - $130,878 per year

    Specialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...

  • Service Operations Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeService Full time $70,000 - $85,000

    We are seeking a skilled professional to join our team in the role of Service Operations Specialist.In this position, you will have the opportunity to work with cutting-edge fitness equipment and technology to deliver exceptional service to our customers.Your key responsibilities will include:Executing jobs in line with defined standard operating...

  • Service Operations Specialist

    7 days ago

    Brisbane, Queensland, Australia Calibre Group Full time

    **Join us. Realise your best career, here**As a Support Officer at Calibre Group, you will be responsible for providing efficient IT support to all end users by undertaking work incident and service requests. Primarily based from our Brisbane office, this role will provide technical support across Calibre Group's South East Queensland offices including...

  • Service Operations Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeOperational Full time $76,515 - $78,500

    Job Title: Service Operations ManagerAbout the Position:We are seeking a skilled and experienced professional to lead our customer service operations, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.Key Responsibilities & Expectations:Lead, mentor, and motivate a team of customer service specialists, ensuring...

  • Service Operations Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeserviceoperations Full time $90,000 - $120,000

    We are seeking a skilled Service Operations Specialist to join our Brisbane-based team.The ideal candidate will possess experience in servicing life sciences and clinical diagnostics equipment at Australian customer sites, as well as providing front-line technical and application support.Servicing life sciences and clinical diagnostics instruments at...

  • Service Operations Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeOperations Full time $67,900 - $81,750

    Job OverviewWe are seeking a motivated Service Operations Specialist to join our team. In this role, you will be the critical link between our branch and customers, providing expert advice, pickups, deliveries, and ensuring our equipment is ready for hire.Key ResponsibilitiesInstruct and demonstrate to customers on how to safely use our equipment.Perform...

  • Crisis Intervention Specialist

    6 days ago

    Brisbane, Queensland, Australia Frontline Service Full time

    OverviewCrisis Intervention Specialist - Child Response Team at FrontLine Service.Provides phone and community-based crisis response to children/adolescents with urgent mental health needs.Services include answering the crisis hotline, providing resource information and linkage to community providers, completing crisis assessments in community or hospital...

  • Operations Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeFacilities Full time $106,200 - $145,800

    Job DescriptionWe are seeking a seasoned Operations Specialist to oversee the efficient operation and maintenance of multiple industrial assets in Brisbane's outer suburbs.The ideal candidate will be responsible for managing services supporting critical environments, operating expenditure, and minor reactive works.Manage services supporting critical...