Service Delivery Expert

1 week ago


Melbourne, Victoria, Australia Stryker Group Full time

We are seeking a highly motivated Service Delivery Expert to join our team as a Customer Service Leader. This role requires strong leadership skills, excellent communication, and a passion for delivering exceptional customer service.

The successful candidate will have a minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a team to success. A strong understanding of customer service operations and impact in the medical device industry is also essential.

We offer a competitive salary and benefits package, including paid parental leave, career development programs, financial incentives, and wellness perks. Our remote or hybrid work arrangement offers flexibility and work-life balance.

In this role, you will:

  • Develop and implement strategies to enhance service delivery and operational efficiency.
  • Collaborate with internal and external stakeholders to ensure effective communication and collaboration.
  • Monitor and analyze data to identify trends and areas for improvement, taking corrective action as needed.
  • Provide coaching and guidance to team members to help them achieve their goals and objectives.


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