Senior Member Retention Specialist

4 days ago

Sydney, New South Wales, Australia beBeeClientSuccessManager Full time $60,000 - $1,000,000

As a key player in driving member retention and satisfaction, you will be instrumental in helping businesses navigate our legal services and achieving their goals. Your role will involve proactively managing membership hold and cancellation requests, working closely with members to understand their concerns and offering tailored solutions that meet their needs.

">
  • Build strong relationships with new members and guide them through the onboarding process.
">

Key to your success will be your ability to identify opportunities for members to upgrade or extend their membership and provide recommendations based on their specific requirements. You will also act as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.

">
  • Act as the primary point of contact for member inquiries, including platform navigation and legal service-related questions.
">

You will be responsible for analysing member usage patterns to detect potential churn risks and proactively encourage ongoing membership value. This will involve collaborating with other teams to enhance the overall member experience based on insights and feedback.

">
  • Analyse member usage patterns to detect potential churn risks and proactively encourage ongoing membership value.
">

The ideal candidate will possess excellent client service skills and a passion for problem-solving. They will be personable, empathetic and understanding, with a friendly and professional demeanour that is essential for building trust with clients.

">
  • Personable, empathetic and understanding, with a friendly and professional demeanour.
">

Strong communication and interpersonal skills are also essential, as you will be working independently and taking ownership of your own activities and responsibilities. The ability to pick up new skills quickly will be crucial in adapting to our innovative technology and assisting clients effectively.

">
  • Business and tech savvy, with the ability to pick up new skills quickly.
">

We offer a fast-paced environment with exciting growth opportunities for high performers. Our talented and energetic team is committed to delivering exceptional results and exceeding client expectations.

">
  • Talented and energetic teammates who share our commitment to excellence.
">

Our benefits package includes paid birthday leave, volunteering leave, and parental leave. We also provide an annual budget for external learning and development, enabling you to grow professionally and personally.

">
  • Flexible work-from-home options and a vibrant office environment.
">

If this opportunity excites you, we would love to hear from you. Apply today and take the first step towards a rewarding career with us.

  • Member Retention Officer

    3 days ago

    Sydney, New South Wales, Australia United Workers Union Full time

    UNITED WORKERS' UNIONThe United Workers Union is seeking a highly motivated Member Retention Officer based in Brisbane, Melbourne or Sydney.The Member Retention Officer is responsible for engagement and retention of union members using both digital tools and direct engagement activities like phone calls. The Member Retention Officer is also responsible for...

  • Retention Specialist

    2 days ago

    Sydney, New South Wales, Australia St Full time

    **Retention Specialist**Helping Australians Succeed- Full time permanent position based in K **ogarah**:- Drive excellent customer experience- Grow a career within lending**How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong...

  • Cancellations and Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000

    Job Title: Cancellations and Retention SpecialistAbout the Role:The Cancellations and Retention Specialist is a customer-facing role that requires strong communication skills and the ability to resolve complex issues in a timely manner. As a key member of our team, you will be responsible for providing exceptional customer service, resolving cancellations...

  • Retention Specialist

    6 hours ago

    Sydney, New South Wales, Australia Netapp Full time

    Job SummaryAs a Retention Specialist at NetApp, you will be responsible for the install base management of existing customers in the effort to retain (as primary focus) and grow customer base. This role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh,...

  • Member Acquisition and Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeMembership Full time $80,000 - $95,000

    Strategic Membership Expansion OpportunityHelp grow and connect Australia's largest water network by joining our collaborative and inclusive team.About the RoleWe are seeking a proactive and results-driven professional to lead our growth and retention strategy through identifying and converting new members while supporting retention and driving revenue...

  • Membership Growth and Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $80,000 - $110,000

    Job OpportunityA customer-centric professional is required to drive and enhance member engagement for a prominent non-profit organisation.About the OrganisationThe Australian Water Association (AWA) is a leading advocate, knowledge hub, and networking platform for professionals across the water sector.About the RoleThis role involves driving membership...

  • Senior Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $100,000 - $150,000

    Senior Loyalty Marketing ManagerDrive member engagement, retention, and customer lifetime value through innovative loyalty campaigns, personalized customer experiences, and seamless program operations.About the RoleThis pivotal role requires collaboration with cross-functional teams to enhance customer satisfaction while delivering commercial impact. As the...

  • Customer Retention Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $60,000 - $70,000

    As a customer retention specialist, you will be the primary point of contact for our members who have expressed intentions to cancel their services. Your role will involve empathizing with their concerns and leveraging your exceptional communication skills to retain their business.About the RoleThis position requires a seasoned customer service professional...

  • Retention Specialist

    2 days ago

    Sydney, New South Wales, Australia Westpac Full time

    Located in Kogorah- Drive excellent customer experience- Grow a career within lending**How will I help?**You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to...

  • Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $150,000

    Experience is key in the role of a Customer Retention Specialist. You will be responsible for driving customer satisfaction and growth by owning renewal strategies and nurturing high-value relationships.This position requires strong commercial acumen and confidence in negotiating with senior stakeholders. A data-driven mindset with the ability to tell a...