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Support Specialist

2 months ago

Perth, Western Australia Professional Search Group Full time
Job Description

The Role:

We are seeking a skilled and experienced Support Engineer to join our team. As a Support Engineer, you will be a key player in ensuring the smooth functioning of the IT help desk and delivering efficient technical support to end-users.

Your responsibilities will include:

  1. Responding to escalated technical issues from Level 1 support and resolving them promptly to minimize downtime and disruptions.
  2. Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
  3. Troubleshooting network-related problems and assisting with network configurations.
  4. Assisting in the setup, installation, and maintenance of IT equipment and systems.
  5. Collaborating with cross-functional teams to identify and address underlying technical challenges.
  6. Documenting all support activities, solutions, and best practices for knowledge sharing.
  7. Ensuring adherence to company policies and information security protocols.

Your Skills and Experience:

To excel in this role, you should possess the following qualifications and skills:

  1. Proven experience as a Level 2 - Service Desk Engineer or a similar technical support role within the IT industry.
  2. Deep knowledge of IT systems, hardware, software, and network components.
  3. Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
  4. Experience using ticketing systems and remote support tools.
  5. Excellent communication and interpersonal skills, with a customer-centric approach.
  6. Exceptional problem-solving abilities and a proactive attitude.

Your Technical Skills:

  • Endpoint Management – Intune, NAble
  • Office 365 / Azure AD
  • ConnectWise (or equivalent)
  • Server Management inc. Active Directory User / Groups / DNS Management
  • VMware / Hyper-V experience
  • Veeam, Datto backup experience
  • Voice / IP Telephony / Broadsoft experience
  • Networking / Firewall experience Cisco, Meraki, Fortigate (desirable)
  • Cloud - Amazon AWS / Microsoft Azure (desirable)

Requirements:

  • Proven experience as a Level 2 - Service Desk Engineer or a similar technical support role within the IT industry.
  • Deep knowledge of IT systems, hardware, software, and network components.
  • Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
  • Experience using ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Exceptional problem-solving abilities and a proactive attitude.

Apply Today:

To be considered for this role, submit your CV today by clicking the Apply button or directly to our website.