Education Support Officer
2 days ago
Job Title: Education Support Officer - Academic Quality Specialist
Job Summary:
We are seeking an experienced Education Support Officer to join our Academic Quality team at the Faculty of Arts, Design & Architecture. The successful candidate will provide high-level support to the strategy, leadership, and governance of undergraduate and postgraduate teaching and learning.
Key Responsibilities:
- Apply, interpret, and advise on policies, systems, manuals, rules, procedures, and guidelines relevant to Teaching Support activities across the Faculty.
- Undertake Faculty management and oversight of timelines and processes relating to the publishing of the UNSW Handbook, course offerings, and the Enterprise Course Outline System (ECOS).
- Work with the Academic Quality Manager, Academic Quality Team, Associate Dean Education, and schools to support and deliver Academic Program Reviews across the Faculty.
- Undertake Faculty management of Academic Quality related projects.
- Undertake Faculty support for the review, adjustment, revisions, and publication of course catalogues, ECLIPS and Handbook entries across all courses and programs.
- Maintain, support, and coordinate results processing as it relates to late entry results, changes, disputed marks, and unresolved marks.
- Support the Faculty through the completion and compiling of data and reporting relating to Academic Quality.
Requirements:
- Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training, and/or experience.
- High-level understanding of course coordination, handbook requirements, Teaching Support logistics, and program administration.
- Proven experience working with different university systems, particularly in relation to program and course curriculum management.
- Consistently demonstrates a keen eye for even the smallest details, ensuring accuracy and precision in all tasks, minimising errors, and producing high-quality work.
- Excellent problem-solving, communication, analytical, and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement.
- Expertise in a range of computing skills, including Power BI, word processing, spreadsheets, and databases, and a willingness to learn new systems.
- An understanding of and commitment to UNSW's aims, objectives, and values in action, together with relevant policies and guidelines.
What We Offer:
- Flexible working options
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments (pro rata)
- Additional 3 days of leave over the Christmas period
- Discounts and entitlements (retail, education, fitness)
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