Education Support Officer

4 weeks ago

Sydney, New South Wales, Australia UNSW Australia Full time

Job Title: Education Support Officer - Academic Quality Specialist

Job Summary:

We are seeking an experienced Education Support Officer to join our Academic Quality team at the Faculty of Arts, Design & Architecture. The successful candidate will provide high-level support to the strategy, leadership, and governance of undergraduate and postgraduate teaching and learning.

Key Responsibilities:

  • Apply, interpret, and advise on policies, systems, manuals, rules, procedures, and guidelines relevant to Teaching Support activities across the Faculty.
  • Undertake Faculty management and oversight of timelines and processes relating to the publishing of the UNSW Handbook, course offerings, and the Enterprise Course Outline System (ECOS).
  • Work with the Academic Quality Manager, Academic Quality Team, Associate Dean Education, and schools to support and deliver Academic Program Reviews across the Faculty.
  • Undertake Faculty management of Academic Quality related projects.
  • Undertake Faculty support for the review, adjustment, revisions, and publication of course catalogues, ECLIPS and Handbook entries across all courses and programs.
  • Maintain, support, and coordinate results processing as it relates to late entry results, changes, disputed marks, and unresolved marks.
  • Support the Faculty through the completion and compiling of data and reporting relating to Academic Quality.

Requirements:

  • Relevant tertiary qualifications and/or an equivalent level of knowledge gained through any other combination of education, training, and/or experience.
  • High-level understanding of course coordination, handbook requirements, Teaching Support logistics, and program administration.
  • Proven experience working with different university systems, particularly in relation to program and course curriculum management.
  • Consistently demonstrates a keen eye for even the smallest details, ensuring accuracy and precision in all tasks, minimising errors, and producing high-quality work.
  • Excellent problem-solving, communication, analytical, and organisational skills with an ability to meet deadlines and to identify gaps in service and make suggestions for improvement.
  • Expertise in a range of computing skills, including Power BI, word processing, spreadsheets, and databases, and a willingness to learn new systems.
  • An understanding of and commitment to UNSW's aims, objectives, and values in action, together with relevant policies and guidelines.

What We Offer:

  • Flexible working options
  • Career development opportunities
  • 17% Superannuation contributions and additional leave loading payments (pro rata)
  • Additional 3 days of leave over the Christmas period
  • Discounts and entitlements (retail, education, fitness)

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