Educational Support Professional

4 days ago


Sydney, New South Wales, Australia Compass Education Full time
About Compass Education

Compass Education is a leading provider of smart school management solutions, serving over 3,000 schools across Australia and beyond. Our mission is to empower educators to focus on teaching and learning by providing intuitive, connected platforms.

We're seeking an enthusiastic and detail-oriented individual to join our AU Support team in Sydney as a Client Support Officer. This role offers opportunities for rapid progression and exposure to other parts of the organisation.

Job Description

As a Level 2 Client Support Officer, you will be responsible for providing comprehensive support to schools using our Compass platform. Your duties will include:

  • Responding to email, LiveChat, and phone enquiries from schools
  • Providing creative solutions to issues and prioritising time-sensitive requests
  • Assisting Level 3 Officers with Enterprise and Independent school support
  • Conducting sessions with schools to provide support with module configuration
  • Collaborating with the Product and Customer Success teams for escalations and solutions
Requirements

To succeed in this role, you'll need:

  • A service-oriented approach to helping customers
  • Strong verbal and written communication skills
  • Excellent attention to detail and problem-solving abilities
Benefits

We offer a competitive salary package, including:

  • A estimated annual salary of $60,000 - $80,000, depending on experience
  • Meaningful work in a rewarding industry
  • Learning & Development opportunities
  • Parental Leave Program for both primary and secondary carers
  • 24/7 access to our Employment Assistance Program (EAP)
What We Offer

At Compass Education, we value diversity and inclusivity. We're committed to creating an environment where everyone can thrive. If you're passionate about education technology and excellent customer service, we encourage you to apply.



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