Client Care Liaison

1 week ago


Brisbane, Queensland, Australia beBeeCare Full time $25,000 - $30,000
Job Title:

Care Delivery Specialist

About the Role:

This casual Care Delivery Specialist position provides general support and cover for busy hearing clinics in Brisbane. You will be working at various locations including Alexandra Hills, Chermside West, Coorparoo, Mitchelton, Morayfield, and Sandgate.

Key Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Efficiently managing day-to-day clinic operations, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients accurately and handling a range of payments
  • Learning and using a range of software and applications
Requirements:
  • Prior experience in face-to-face customer service and/or administration
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and within a team
  • Focus on achieving the best possible outcomes for the clinic and clients
  • Intermediate computer skills
  • Interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you:
  • Competitive hourly rate plus super
  • Employee discounts on Sonova products for you and your family
  • Access to wellbeing resources and employee assistance program
  • LinkedIn Learning access
  • Opportunities to grow and develop in your role
  • Values-driven, people-centered culture
  • A rewarding role contributing to better hearing health


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