People & Culture Business Partner - HR Expert

2 weeks ago

Gladstone Central, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time
About Us:

Southern Cross Support Services is a leading provider of community services, dedicated to delivering exceptional support to our partner companies. We are seeking a skilled People & Culture Business Partner to join our team and support our people managers and stakeholders across the wider organisation.

Job Summary:

As a People & Culture Business Partner, you will play a crucial role in providing expert HR advice and support, ensuring compliance with Fair Work legislation, and contributing to the overall development of our people practices. Your expertise will help navigate complex HR matters and enhance our workplace culture.

Key Responsibilities:
  • Provide HR Advice and Support: Offer sound Fair Work-compliant human resources advice, coaching, and assistance to people managers.
  • Investigations and Processes: Administer, provide advice, and participate in (or conduct) workplace investigations, misconduct, and underperformance processes with a view of minimising organisational risk.
  • Grievance and Complaint Management: Manage and resolve grievances and complaints.
  • Correspondence and Record-Keeping: Draft and process professional correspondence such as allegation and outcome letters, warning, and termination letters on behalf of people managers. Ensure accurate and detailed record-keeping in HRIS, spreadsheets, and other systems.
  • Policy Development and Maintenance: Contribute to the creation and maintenance of People & Culture policies, procedures, internal systems, and processes.
  • Communication and Training: Conduct meetings, deliver presentations, and provide training as needed.
Qualifications and Skills:
  • Proven HR Experience: Proven experience in an HR business partner role or similar, with a strong understanding of Fair Work/Human Rights legislation and HR best practices.
  • Relevant Qualification: Relevant qualification such as Bachelor/Diploma in Human Resources (or similar).
  • Knowledge of Awards: Strong knowledge of Awards particularly Social Community Home Care and Disability Award & Clerks Private Sector Award (advantageous).
  • Investigations and Compliance: Experience in managing misconduct, underperformance matters, and workplace investigations (in a similar industry would be advantageous).
  • Communication and Analytical Skills: Excellent written and verbal communication skills with the ability to build strong stakeholder relationships. Ability to prepare external correspondence and draft reports on matters relating to employee relations and human resources. Strong analytical and problem-solving skills, high attention to detail, and strong organisational skills.
What We Offer:
  • Drive Positive Organisational Culture: Play a key role in driving positive organisational culture.
  • Professional Development: Opportunities for professional development and career advancement.
  • Supportive Work Environment: A supportive and collaborative work environment.

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