Global Customer Experience Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $125,000
Job Description

The Role

We are seeking a seasoned Customer Support Services Manager to lead our global team of Customer Service Specialists in delivering exceptional customer experiences.

  • Manage day-to-day responsibilities of the customer support team, providing overall guidance and supervision.
  • Owning the customer incident management process end-to-end.
  • Acting as an escalation point and managing escalated customer incidents.
  • Developing and maintaining customer-facing SLAs and internal KPIs.
  • Identifying recurring issues and mitigating them with internal escalation teams.
Key Responsibilities:

Main Objectives

  • Develop, maintain and continuously optimise customer support procedures.
  • Maintain and monitor required staffing levels and schedule to ensure the team meets the demand and responds to customer service requests and network incidents on time.
  • Work with other departments to achieve common business goals.
  • Conduct team reviews and be responsible for the personal and career development of team members.
Requirements

Your Skills and Qualifications

  • A significant proven experience in a comparable role within an ISP, data centre or Telecoms organisation.
  • Previous extensive experience in building and developing a technical support team.
  • Excellent verbal and written communication skills.
  • Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements.
Benefits

What We Offer

  • Flexible working environments.
  • Birthday Leave.
  • Generous study and training allowance + 5 days of paid study leave.
  • Creative, fun, and contemporary workspaces.

  • Experience Leader

    2 weeks ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Client Experience And Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Global Payments Full time

    Client Experience and Success Manager page is loadedClient Experience and Success Manager Apply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R0059737Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions...

  • Client Experience and Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia Global Payments Full time

    Client Experience and Success Manager page is loadedClient Experience and Success ManagerApply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R0059737Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions...

  • Customer Experience Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $120,000

    About the RoleWe seek a Customer Experience Lead to join our Centre Management team, focused on delivering exceptional customer experiences and leading teams to provide outstanding service.As a Customer Experience Lead, you will be proactive, hands-on, and dedicated to ensuring teams continuously improve customer experiences.A snapshot of your role:To create...

  • Customer Experience Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeExperience Full time $120,000 - $150,000

    Job Overview:We are seeking a Customer Experience Lead to own the end-to-end customer journey for our services in Australia, with seasonal support across New Zealand.This role is responsible for leading the customer experience before, during, and after OPU, with a clear focus on retaining at least 90% of customers, attracting new customers, ensuring seamless...

  • Customer Experience Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OverviewThe Customer Service Team Leader role is responsible for leading a team to deliver exceptional customer service and achieve key performance indicators.Leverage leadership skills to drive team performance and meet service level targets.Identify opportunities to improve processes and enhance information flow between stakeholders.Foster strong...

  • Head of Customer Success

    1 week ago

    Brisbane, Queensland, Australia DMCG Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DMCG GlobalFounder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…Our client is one of Australia's leading investment trading platform in the Fintech sector. As they...

  • Head of Customer Success

    1 week ago

    Brisbane, Queensland, Australia DMCG Global Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DMCG GlobalFounder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,…Our client is one of Australia's leading investment trading platform in the Fintech sector. As they...

  • Industry-Leading Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $80,000 - $103,000

    Customer Success Expert OpportunityWe are seeking a seasoned professional to fill the role of Customer Success Expert. This position is ideal for an individual with experience in customer-centric solutions, who can collaborate effectively with key stakeholders to deliver results-driven outcomes.Key responsibilities will include:Developing and implementing...

  • Customer Experience Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job DescriptionWe aim to create exceptional customer experiences through distinctive, authentic, and connected interactions.This role involves leading a high-performing team to consistently deliver outstanding results in customer service.