Hearing Care Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $100,000

At the forefront of bringing back hearing for millions of people worldwide, we are seeking an exceptional Customer Care Coordinator to join our team in Salisbury. As a global leader in the hearing aid industry, we invite you to help unlock human potential by making a meaningful impact in the lives of our customers.

This is an opportunity to work with a collaborative and supportive team that shares your passion for delivering outstanding customer service. Our ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and the ability to work independently with minimal supervision.

The role involves scheduling appointments for hearing assessments and consultations with our expert audiologists, guiding customers through our innovative range of hearing devices and accessories, and resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression. You will also contribute to local marketing efforts to promote our services and clinic.

Key qualifications include:

  • 2+ years of experience in delivering customer service in retail or allied health environments
  • Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.)
  • Attention to detail with a solid administrative background and a collaborative spirit
  • A positive, team-oriented attitude with the ability to work independently when needed

We offer a competitive remuneration package, ongoing training and continuing professional development to support your career growth and opportunities, clinic incentives available throughout the year, paid parental leave, and access to Employee Assistance Program (EAP) at no cost.

As an equal-opportunity employer, we believe that our work is at its best when everyone feels free to be their most authentic self. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

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