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Membership Services Coordinator

2 months ago

Melbourne, Victoria, Australia Michael Page Full time
About Our Client

Our client is a leading organization in the not-for-profit sector, based in Melbourne's CBD. With a strong commitment to excellence, they provide a collaborative and unified team environment.

Job Description

As a key member of the Member Services team, you will play a vital role in supporting membership acquisition and retention. Your responsibilities will include:

  • Enhancing member engagement through digital tools, data collection, and follow-up procedures.
  • Maintaining accurate records of member interactions, including quote preparation and membership transitions.
  • Providing exceptional customer service, handling inquiries related to membership status, benefits, and service offerings.
  • Contributing to team KPIs, ensuring targets for service delivery, customer engagement, and quality assurance are met.
  • Engaging in ongoing training and development, staying current with industry trends and internal policies.
  • Analyzing data to propose actionable improvements that elevate the member experience.
The Ideal Candidate

We are seeking a dedicated and detail-oriented individual with strong communication skills, a passion for delivering excellent service, and the ability to work cooperatively within a small team. If you are a motivated and organized professional with a keen eye for detail, we encourage you to apply for this exciting opportunity.