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Claims Associate, Retail Claims Specialist

2 months ago

North Sydney Council, Australia MLC Limited Full time

About the Role

The Claims team at MLC Limited is dedicated to providing exceptional support to our customers during their most vulnerable times. As a Case Associate, you will play a vital role in helping our customers navigate the claims process with integrity, fairness, and compassion.

Key Responsibilities

  • Manage incoming and outgoing correspondence within Service Level Agreements (SLAs)
  • Process payments in line with authorization and recommendation from Case Consultants
  • Request and follow-up on outstanding client documentation and information
  • Manage and process payment invoices for all services
  • Classify, manage, and complete new mail items from workflow systems within agreed SLAs
  • Manage and process re-opening requests of client claims
  • Manage and schedule meetings/appointments with third-party stakeholders
  • Manage a portfolio of low-risk cases

About You

We are seeking a highly organized and customer-driven individual with a strong administrative background. You will have experience supporting team members and be able to meet deadlines and multitask/prioritize. Excellent written and verbal communication skills are essential for this role.

What We Offer

  • A supportive and inclusive team culture
  • Opportunities for growth and development within our business units and teams
  • A range of benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub
  • Recognition and reward programs for our employees' achievements
  • A commitment to diversity and inclusion, with social committees and employee groups that celebrate our differences