Enterprise Expert Technical Support Specialist

4 days ago

Adelaide, South Australia beBeeExpert Full time $120,000 - $150,000

Job Overview

  • This role focuses on delivering secure and compliant services within strict regulatory environments.
Main Responsibilities

The ideal candidate will have strong expertise in Intune / Azure AD, SCCM, application packaging, PowerShell automation, Group Policy management, and Level 3 support.

  • Provide Level 3 support to clients, resolving complex incidents and delivering a high standard of technical service.
  • Deploy and manage Modern Device Management solutions across government-aligned environments, ensuring adherence to security and compliance frameworks.
  • Administer and support SCCM for SOE imaging, patch management, application deployments, and detailed reporting.
  • Package and test applications (MSI, IntuneWin, App-V if required) in compliance with government security baselines.
  • Develop PowerShell scripts and automation tools to streamline administrative tasks and system maintenance.
  • Maintain Group Policy Objects and Active Directory structures in line with security standards.
  • Liaise with stakeholders and security teams to ensure technical changes meet compliance and change governance requirements.
  • Support audit, security review, and reporting processes as part of client obligations.
  • Contribute to EUC roadmap projects such as Windows 11 uplift, SOE compliance refresh, Autopilot implementation, and secure remote access initiatives.
Essential Skills & Qualifications

Candidates should possess the following skills:

  • 3–5+ years' experience in enterprise or government IT environments providing EUC / Infrastructure support.
  • Strong expertise in Intune / Azure AD, including Conditional Access, compliance policies, and secure device provisioning.
  • Proven experience with SCCM in large-scale desktop fleets.
  • Advanced PowerShell scripting and automation capabilities.
  • Experience working with government security standards (e.g. ASD Essential Eight, ISM, PSPF, SOE baselines).
  • Solid knowledge of Active Directory, GPO design, and Windows 10/11 configuration in a secure enterprise context.
  • Application packaging skills and familiarity with enterprise change control processes.
  • Proven experience delivering Level 3 support and handling escalated issues professionally.
  • Australian Citizenship with ability to obtain or maintain Baseline or NV1 clearance.

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