Fitness First Member Support Specialist

1 month ago

Sydney, New South Wales, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a key member of our team, you will play a vital role in driving membership growth and retention by providing exceptional customer service and support to our members.

Key Responsibilities
  • Proactively contribute to club sales budget by utilising sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximise sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalised interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements
  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
About Fitness First

Fitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. We offer a competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super. We also offer a complimentary Platinum Fitness First membership, anniversary leave days, and an additional free gym membership for friends and family as part of our "recognition for service awards".

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About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

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