Library Support Specialist

3 days ago

Adelaide, South Australia beBeeCustomerService Full time $82,657 - $91,222
Job Summary

This role focuses on delivering excellent customer service to students and staff, ensuring seamless support for learning, teaching, and research activities. You will be working in a dynamic environment where you'll assist users with library spaces, facilities, and information resources across all collections.


Key Responsibilities:
  • Provide exceptional frontline customer service to students and staff, responding to their queries and concerns promptly.
  • Assist users in navigating library spaces, facilities, and information resources, promoting an inclusive and welcoming atmosphere.
  • Collaborate with colleagues to manage multiple online systems and ensure the smooth operation of digital and print resources.

Requirements

To succeed in this role, you will need:

  • Proven experience in providing high-quality customer service, demonstrating patience and resilience in challenging situations.
  • Demonstrated proficiency in digital literacy and social media skills, enabling effective communication and engagement.
  • Able to work collaboratively within a team, fostering a culture of collaboration and mutual respect.
  • Strong written and interpersonal communication skills, with the ability to present complex information in a clear and concise manner.

Benefits

As a member of our team, you can expect:

  • A comprehensive benefits package, including superannuation and salary packaging options.
  • Flexible working arrangements, supporting your work-life balance and overall well-being.
  • Ongoing professional development opportunities, empowering you to grow and excel in your career.
  • A commitment to diversity, equity, and inclusion, creating a supportive and inclusive work environment.

About Us

Our organization is dedicated to fostering a connected, inclusive, and forward-thinking environment, promoting student success and academic excellence. We strive to be a preferred employer for Aboriginal and Torres Strait Islander peoples, encouraging applications from Indigenous individuals.

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