Room Booking Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeLuxury Full time $60,000 - $90,000

The role of Assistant Reservations Manager is pivotal in delivering exceptional guest experiences through seamless service and efficient room bookings.

About the Job:

This expert will be the first point of contact for guests, ensuring a flawless pre-arrival experience that reflects the hotel's luxury standards.

Key Responsibilities:
  • Coordinate guest requests across departments, delegating tasks efficiently to ensure timely resolution.
  • Monitor team compliance with hotel operating standards and policies, maintaining service consistency at every touchpoint.
  • Possess a thorough understanding of the hotel's cancellation and deposit policies, processing modifications or cancellations accordingly.
  • Handle service recovery situations swiftly, involving management as necessary, and accurately logging all feedback into the system.
  • Assist the Reservations Manager with roster planning, ensuring adequate coverage based on hotel business demands.

This position requires strong leadership skills, attention to detail, and excellent communication abilities.

We are seeking an experienced professional who can effectively manage guest expectations and deliver a memorable experience.

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