Field Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeFieldService Full time $90,000 - $110,000
Job Title

Senior Field Services Officer - Key Responsibilities:

  • Monitoring and resolving incidents within agreed service levels.
  • Providing subject matter expertise in Digital & Technology Services, encompassing Telecommunications and End User Devices, including data, voice, video, laptops, PCs, hardware, applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging, and deployment.
  • Escalating customer queries and resolving issues promptly.
  • Offering on-site support during major incidents and operational events.

For success in this role, you will need to possess the following skills:

  • Proficiency in installing and supporting End User Devices, with expertise in data, voice, video, laptops, PCs, hardware, applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging, and deployment.
  • Strong analytical and problem-solving abilities to identify and resolve complex issues.
  • Outstanding customer service orientation, translating client needs into effective solutions.
  • Excellent teamwork skills, contributing to both individual and team goals.

Randstad Education values diversity and encourages applications from all backgrounds.

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