GIS Expert

2 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

Geographic Information Systems (GIS) experts play a vital role in creating solutions that make a significant impact on the world. As a Technical Consultant, you will be part of a team that connects clients with innovative technologies and solutions to drive real-world results.

The job involves delivering exceptional support and driving success for our clients and organization. You will provide technical support and training to clients, ensuring a seamless user experience. Additionally, you will manage incident queues and resolve Level 1 and Level 2 technical issues, diagnose and resolve client issues related to enterprise application deployment and system architecture, deliver adoption services including training to ensure high levels of client satisfaction, and assist in the development and maintenance of our knowledge base.

Key Responsibilities:
  • Technical Support and Training
  • Incident Queue Management
  • Issue Resolution
  • Awareness and Adoption Services
  • Knowledge Base Maintenance
Requirements:

We are seeking a Technical Consultant with a strong IT background who understands a broad range of software and how these systems integrate to form the Esri ArcGIS platform. The ideal candidate is dedicated to delivering exceptional support and driving success for our clients and organization.

  • Minimum 2 years of IT experience
  • Experience working in software support or technical customer service
  • Good understanding of corporate IT environments, systems, infrastructure, networks, security, and policies
  • Strong understanding of Web server software and server-based applications
  • Understanding of enterprise architecture/integrations and multi-tiered (HA) environments
  • Python experience is desirable
  • ArcGIS Enterprise experience is highly valued
  • Experience troubleshooting enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
  • Database experience is desirable, including: MS SQL server, PostGres/GIS, Oracle, HANA
  • Excellent customer service and communication skills
  • Ability to effectively perform fault diagnosis and problem-solving skills; and communicate relevant issues and findings
  • Relevant experience and/or qualification (BA preferred) in associated business disciplines (Computer Science, Information Technology, Geography, Geospatial Science, Remote Sensing and/or Surveying)
  • You must hold current permanent and full-time working rights in Australia
  • Attitude and behavior align with Esri Australia's core values
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