GIS Solution Delivery Expert

6 days ago

Brisbane, Queensland, Australia beBeeSolution Full time $105,000 - $135,000
\GIS Solution Delivery Expert\

We are seeking a highly skilled professional to join our team as a GIS Solution Delivery Expert.

\

About the Role:

\
  • \
  • In this role, you will be responsible for delivering technical support and training to clients, ensuring they receive a user experience consistent with our client experience vision.\
  • You will perform incident management, problem management, and change management processes to resolve Level 1 and Level 2 technical issues.\
  • Additionally, you will monitor support incident queues, take ownership of incidents, and ensure response times or SLAs are met.\
  • Another key responsibility is managing case work to exceed key Client Care performance metrics such as CSAT, CES, ATR, percentage escalated, case volumes, and weighted calls closed.\
  • Furthermore, you will diagnose and resolve client issues related to enterprise application deployment and system architecture, including managing escalations and coordinating with leads and cross-functional teams to ensure timely resolution.\
  • Delivering adoption services, including training, for clients as needed – ensuring the highest level of client satisfaction is achieved as measured against key performance metrics.\
  • Finally, you will assist in the development and maintenance of our knowledge base.\\/ul>\

About You:

\
  • \
  • We seek a skilled IT professional with a strong background in software and how it integrates to form the Esri ArcGIS platform.\
  • The ideal candidate is dedicated to continuing to deliver exceptional support and drive success for our clients and organisation.\
  • To be successful in this role, you will need:\
    • \
    • A minimum of 2 years of IT experience.\
    • Experience working in software support or technical customer service.\
    • A good understanding of corporate IT environments – systems, infrastructure, networks, security, and policies.\
    • A strong understanding of Web server software and server-based applications.\
    • An understanding of enterprise architecture/integrations and multi-tiered (HA) environments.\
    • Python experience is desirable.\
    • ArcGIS Enterprise experience is highly valued.\
    • Experience troubleshooting enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure).\
    • Database experience is desirable, including MS SQL server, PostGres/GIS, Oracle, HANA.\
    • Excellent customer service and communication skills.\\/ul>\\

What We Offer:

\
  • \
  • A collaborative and dynamic work environment.\
  • Opportunities for professional growth and development.\
  • A competitive remuneration package.\
  • A range of employee benefits.\\/ul>\

Requirements:

\
  • \
  • You must hold current permanent and full-time working rights in Australia.\
  • Your attitude and behaviour must align with our core values.\\/ul>\

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