Restaurant Operations Manager

1 week ago


Narre Warren, Victoria, Australia TGI Fridays Full time

TGI Fridays is a world-renowned casual dining restaurant chain with a legacy of great food, inventive drinks, and big FUN. Established in New York in 1965, we have grown to over 1000 restaurants across 61 countries.

Our success is built on our people – passionate hospitality professionals who live and breathe our values:

  • Integrity
  • Innovation
  • Guest Focus
  • Empowerment
  • Accountability
  • Responsibility
  • Fridays Factor

We are seeking an experienced Restaurant Operations Manager to join our team. This role will oversee the day-to-day operations of the restaurant, focusing on delivering exceptional guest service while managing a team and driving sales growth.

The ideal candidate will have:

  • Demonstrated experience managing high-volume fast-paced environments, growing sales, managing costs, and delivering outstanding service.
  • Proven management experience with strong leadership capabilities and customer service focus.
  • Qualifications in Hospitality (desirable).
  • A can-do attitude, ability to act efficiently, and resilience during busy periods.
  • Possession of a passion for creating a supportive and motivating team culture.

Key responsibilities include:

  • Managing a team of up to 60 staff across multiple departments.
  • Rostering, on-shift management, and training.
  • Stock control and costs of goods management.
  • Maintaining adherence to OH&S and Food Hygiene procedures.
  • Identifying sales opportunities and ensuring superior service and quality.

Benefits include:

  • An attractive salary: $80,000 - $110,000 per annum (dependent on experience).
  • A competitive TGI Friday's Australia Management Incentive Scheme.
  • Staff recognition and award nights.
  • Ongoing development and continuous learning opportunities.
  • Discounts on all meals.
  • A strong support system for management teams.


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