Hospitality Services Manager

3 days ago


Fortitude Valley, Queensland, Australia Ovolo Group Full time

About Us

Ovolo Group is a vibrant and dynamic hospitality brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia.

We pride ourselves on our unique culture and commitment to delivering exceptional guest experiences. Our team members are passionate about sharing happiness and creating unforgettable memories for our guests.

Job Summary

We are seeking an experienced Front Office Manager to join our team at Ovolo The Valley in Brisbane. As a key member of our leadership team, you will be responsible for maximizing guest satisfaction and driving the strategic development of our hotel.

The ideal candidate will have a proven track record in front office management, excellent leadership skills, and a passion for delivering exceptional customer service. If you are a motivated and ambitious individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Energize, motivate, train, develop, and lead your Team in all things Front Office;
  • Coach, develop, and empower teams to deliver an effervescent experience for our guests;
  • Know how to make someone feel special? Deliver that service from the heart;
  • Create, inspire, initiate – you have the freedom to do so;
  • Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for;

Requirements

  • A seasoned FOM with solid 2-3 years at Front Office Manager level in a hotel environment;
  • Demonstrate ability to drive Customer Service Programs and achieve desired results;
  • An inspirational and people person– lead, support, and develop your Team Members;
  • A stickler for attention to detail, the little things count;
  • Comfortable running your P&L, rostering, and all things PMS;
  • Excel at getting great feedback via online reviews and a whizz when it comes to all things social media;
  • Full of energy and enthusiasm, with a strong determination to succeed as a team;
  • Ambitious to progress within Front Office;

What We Offer

  • A competitive salary ranging from AU$70,000 - AU$90,000 per annum, depending on experience;
  • A supportive work environment with opportunities for professional growth and development;
  • A chance to work with a dynamic and innovative hospitality brand;
  • Access to ongoing training and development programs;
  • A comprehensive benefits package including health insurance, paid annual leave, and more;
  • The opportunity to work with a talented and dedicated team of professionals;

Location

Ovolo The Valley, Brisbane



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