Client Solutions Specialist

5 days ago


Melbourne, Victoria, Australia Personify Health Full time

We're seeking a skilled Client Delivery Specialist to join our team at Personify Health.

This key role will be responsible for ensuring the quality delivery of our products and services to clients.

About the Role

The successful candidate will have a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Responsibilities
  • Maintaining a broad understanding and technical knowledge of all Personify Health products and services
  • Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation
  • Helping clients to match program needs with operationally efficient delivery options
  • Building relationships with cross-functional teams to execute on deliverables for clients
  • Delivering agreed reporting from internal tools
  • Supporting member service delivery by resolving needs for client-specific information, updating training agents and completing documentation
  • Proactively monitoring satisfactory resolution of client technical support issues by appropriate internal team
  • Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence
  • Aligning client requests with best practices informed by a thorough understanding of the PH platform


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