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Recovery Specialist

2 months ago

Mile End, Australia RAA Full time
About the Role

We are seeking a highly skilled and experienced Recovery Officer to join our Insurance Recoveries Team. As a key member of our team, you will be responsible for performing recovery tasks to support successful recovery outcomes, managing and actioning correspondence, and processing payments and receipts.

Key Responsibilities
  • Perform recovery tasks to support successful recovery outcomes
  • Manage and action correspondence, including phone calls and emails
  • Process payments and receipts
  • Negotiate settlements and payment arrangements to achieve the best possible outcomes for RAA and its members
  • Utilize extensive claims knowledge and experience to maximize recovery outcomes through effective negotiation and thorough investigation
Requirements
  • Experience as a high performing General Insurance Claims Officer
  • Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
  • Sound mathematical, reasoning and negotiation skills
  • Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, AFCA Dispute Resolution Process and required legislative requirements arising from relevant Acts
  • ANZIIF Insurance qualifications (desirable)
About Us

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions.

Benefits
  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan
  • On-site Cafe with Barista