Service Desk Operations Manager

2 days ago

Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000

Information Technology

The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the service desk.

This role requires a leader who can effectively manage a team and build relationships across the organisation.

Key Responsibilities:

  • Ensure the team delivers operational results efficiently and effectively
  • Act as the escalation point, coordinating issue resolution with IT teams and the business
  • Support business and IT lead projects, facilitating contributions from the Service Desk team
  • Drive continual improvement by identifying and leading change to all facets of operational service and support

Requirements:

  • Leadership experience in a similar role, demonstrating ability to engage and motivate a team
  • Excellent interpersonal skills, prioritising work effectively
  • Passion for delivering exceptional service and support
  • Experience working in an ITIL-aligned environment, with knowledge of ITIL processes (Incident, Service Request and Knowledge management)

What You'll Achieve:

  • Develop and maintain a high-performing team
  • Improve operational efficiency and effectiveness
  • Enhance customer satisfaction through exceptional service delivery

Why This Role Matters:

This role plays a critical part in ensuring technology services are delivered to meet the needs of end users. As a leader, you will be pivotal in driving business outcomes and supporting organisational goals.

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