Network Security Systems Support Specialist
1 week ago
Superloop is seeking a skilled Network Security Systems Support Specialist to join our dynamic team. As a key member of our Product unit, you will be responsible for providing level 2/3 support for our network security systems and customers.
Key Responsibilities:
- Troubleshoot and resolve customer queries and issues related to networking and security.
- Identify and resolve issues related to networks, offering solutions and suggestions to avoid similar problems in the future.
- Refresh and manage the internal knowledge base to enhance comprehension of the products and address any repetitive issues effectively.
- Build, image, and configure hardware appliances for customers.
- Contribute to product documentation and identify areas to improve the customer experience.
- Assist with software testing and quality assurance.
Requirements:
- Experience in network security or a related field, particularly skilled in overseeing firewalls, proxies, and various other network systems.
- Strong knowledge in networking, particularly in areas including switching and routing.
- Working knowledge of technical protocols, such as TCP/IP, DNS, HTTP, TLS, and SMTP.
- Skills in configuring both wired and wireless networks, proficient with centralized authentication systems such as Microsoft Active Directory, and versed in various client-based operating systems, including Windows (client and server editions), MacOS, iOS.
- Strong problem-solving skills.
About Superloop:
Superloop is a leading provider of internet and connectivity solutions in Australia. We pride ourselves on delivering high-quality products and services to our customers, and we're seeking a talented Network Security Systems Support Specialist to join our team.
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