Network Security Support Engineer
4 weeks ago
Job Description
At Superloop, we are seeking a highly skilled Network Security Support Engineer to join our team. This role is crucial for providing level 2/3 support for our network security systems and customers.
The ideal candidate will have a strong background in network technologies and system administration. Core responsibilities will include troubleshooting, maintaining, and providing customer support for our network security products, ensuring the highest levels of security and operational effectiveness.
Key Responsibilities:
- Efficiently resolve customer queries and issues related to networking and security by offering specialized technical knowledge in firewalls, proxies, and networks.
- Identify and resolve issues related to networks, offering solutions and suggestions to avoid similar problems in the future.
- Refresh and manage the internal knowledge base to enhance comprehension of the products and address any repetitive issues effectively.
- Build, image, and configure hardware appliances for customers.
- Contribute to product documentation and identify areas to improve the customer experience.
- Assist with software testing and quality assurance.
- Manage tickets queues effectively, ensuring a good customer support experience.
Requirements:
- Experience in network security or a related field, particularly skilled in overseeing firewalls, proxies, and various other network systems.
- Strong knowledge in networking, particularly in areas including switching and routing.
- Working knowledge of technical protocols, such as TCP/IP, DNS, HTTP, TLS, and SMTP.
- Skills in configuring both wired and wireless networks, proficient with centralized authentication systems such as Microsoft Active Directory, and versed in various client-based operating systems, including Windows (client and server editions), MacOS, iOS.
- Strong problem-solving skills.
About Superloop
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop's investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop's software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.
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