Network Security Specialist
7 days ago
At Superloop, we're committed to delivering better internet for Australian homes and businesses. Our Infrastructure-on-Demand platform enables challenger retail brands to take a larger share of the market, leveraging our investments in physical infrastructure assets.
We're seeking a Network Security Specialist to join our dynamic team. This role is essential for providing level 2/3 support for our network security systems and customers. The ideal candidate will have a strong background in network technologies and system administration.
Key responsibilities include:
- Troubleshooting and maintaining network security products to ensure the highest levels of security and operational effectiveness.
- Providing customer support for network security issues, offering specialized technical knowledge in firewalls, proxies, and networks.
- Refreshing and managing the internal knowledge base to enhance comprehension of products and address repetitive issues effectively.
- Building, imaging, and configuring hardware appliances for customers.
- Contributing to product documentation and identifying areas to improve the customer experience.
- Assisting with software testing and quality assurance.
The ideal candidate will have:
- Experience in network security or a related field, particularly skilled in overseeing firewalls, proxies, and various other network systems.
- Strong knowledge in networking, particularly in areas including switching and routing.
- Working knowledge of technical protocols, such as TCP/IP, DNS, HTTP, TLS, and SMTP.
- Skills in configuring both wired and wireless networks, proficient with centralized authentication systems such as Microsoft Active Directory, and versed in various client-based operating systems.
We're committed to building the best possible product as an output of customer advocacy, the voice of our market, and optimization of our own capability. If you're passionate about network security and customer support, we encourage you to apply for this exciting opportunity.
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