Customer Experience Champion
2 days ago
Unlock your career potential as a Customer Experience Champion at Spendless Shoes
About the RoleYour primary responsibility is to deliver exceptional customer experiences, creating a warm and welcoming environment for our customers. You will be the first point of contact with our most valuable asset - our customers.
Main Responsibilities- LIVE THE SPENDLESS WAY: Demonstrate a passion for delivering outstanding customer service, exceeding expectations and making every customer feel valued.
- FOLLOW THE 4Cs OF CUSTOMER CARE:
- C: Connect with customers on a personal level.
- C: Communicate effectively and efficiently.
- C: Create memorable experiences that keep customers coming back.
- C: Consistently meet or exceed customer expectations.
- M Maximise sales opportunities by providing legendary customer experiences, ensuring every interaction results in a positive outcome.
- Maintain exceptional store presentation, contributing to an environment that makes our customers feel proud to shop with us.
- Sell Value Add Products (VAPs) and accessories, driving additional revenue growth and enhancing customer satisfaction.
We are Australia's most successful footwear retailer, dedicated to building a diverse, inclusive, and authentic workplace. Our team members are passionate about delivering exceptional customer experiences and embodying the values of being 'The World's Friendliest Shoe People.'
What We Offer- A dynamic work environment that fosters growth and development.
- The opportunity to work with a talented team who share your passion for delivering outstanding customer experiences.
- A competitive salary package estimated to be around $45,000 - $55,000 per annum, depending on location and experience.
- Benefits include a staff discount of 30% off all purchases, free shoes on commencement, reward and recognition vouchers, and a referral program.
At Spendless Shoes, we believe that everyone's story is different, and we encourage applications from individuals who may not tick every single qualification box but have the drive and willingness to succeed.
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