Payment Operations Manager

3 weeks ago


Brisbane, Queensland, Australia Great Southern Bank Full time
Job Title: Payment Operations Manager

As a key leader within the Chief Operating Office (COO) landscape, you will be responsible for leading a team in delivering on all aspects of customer transaction disputes, manual payment requests, regulatory compliance, and exception processing. Your role will be to create a culture of exceptional service, teamwork, commitment to excellence, and a professional work ethic that drives the success of the team and organisational objectives.

You will be accountable for the day-to-day operation of your business, including effective servicing of customer and stakeholders' needs, considered change management with a customer-first mindset. Your key measures of success will be service level adherence, quality output, and customer experience, underpinned by strong team engagement, risk, and financial management.

Key Responsibilities:

  • Ensure the critical function of the bank continues to operate effectively in protecting customers from scam losses through appropriate due diligence activities performed by your team.
  • Support front-office teams with prompt and effective feedback regarding payment requests and activities, working collaboratively to refine processes and remove friction.
  • Provide necessary challenge, improvement, and evolution to business practice to support ongoing execution excellence and quality.

Requirements:

  • 5+ years of experience within the Financial Services or related industry with exposure to resource planning, modelling, and scheduling.
  • 3-5 years of leading teams.
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Why Great Southern Bank?

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging and are valued, connected, and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences, recognising the benefits they bring to our work, our communities, and the way we help our customers.



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