Executive Assistant

4 days ago

Randwick City Council, Australia beBeeAdministration Full time
Job Title

Administration Officer Level 3

Overview

The vision for South Eastern Sydney Local Health District is exceptional care, healthier lives. The Administration Officer will be part of a team that provides exceptional customer service and supports the staff, patients, and visitors of the Adult Outpatient Department.

Key Responsibilities
  • Provide receptionist and administrative support to the staff, patients, and visitors of the Adult Outpatient Department.
  • Process referrals and make Outpatient appointments in eMR scheduling.
  • Register patients when attending Outpatient appointments.
  • Ensure patient information is accurate and up-to-date on the hospital information systems (iPM, MRTS etc.).
  • Answer telephone and general enquiries promptly and politely.
Requirements
  • Proven track record of delivering exceptional customer service and achieving high levels of customer satisfaction across a diverse clientele.
  • High-level interpersonal, written, and verbal communication skills with demonstrated computer literacy and the ability to respond to a range of enquiries to determine the appropriate response in a complex work environment.
  • Effective time management skills with the ability to perform a wide range of administrative tasks, demonstrating initiative to think on our feet and problem-solve in a demanding work environment.
Benefits
  • A workplace culture that promotes person-centred care approaches and staff well-being.
  • Orientation and supported transition into your new role.
  • Targeted clinical stream education programs affiliated with university partners.
  • Development pathways aimed at career progression.
  • Up to 12 allocated days off each year in addition to annual leave.
  • Corporate health and fitness program, discounted gym memberships with a Fitness Passport.
  • Employee Assistance Program for employees and family members.
  • Discounted Private Health Insurance.
Selection Criteria

If you believe you are a strong fit for this role, please provide a detailed response to the selection criteria below:

  • Proven track record of delivering exceptional customer service and achieving high levels of customer satisfaction across a diverse clientele.
  • High-level interpersonal, written, and verbal communication skills with demonstrated computer literacy and the ability to respond to a range of enquiries to determine the appropriate response in a complex work environment.
  • Effective time management skills with the ability to perform a wide range of administrative tasks, demonstrating initiative to think on our feet and problem-solve in a demanding work environment.

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