Computer Systems Analyst
1 day ago
We are seeking a skilled Technical Knowledge Specialist to perform key tasks including documenting partner interactions, analyzing and modifying computer systems, and identifying trending issues.
Main Responsibilities- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Analyze, test, and modify partner and end-user customer's computer systems based upon their unique design specifications and/or computing environment
- Identify and escalate trending issues and potential software defects to Leadership and Development
- Meet performance metrics
- Contribute to Knowledgebase methodology, Knowledge Centered Services (KCS) by creating articles, coaching colleagues and/or reviewing existing articles for accuracy
- Server level technical skills: server builds and administration, setup and support, virtual environment administration
- Ability to work on multiple issues simultaneously in a fast-paced environment
- Ability to work within a team environment as well as work independently, while maintaining high efficiency
- IT Fundamentals Certification
- A+ Certification
- Experience with SQL or MySQL is recommended
- Experience Command Line, Powershell and VB Script is preferred
- Some familiarity with Mac and Linux OS systems
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