Client Operations Specialist

6 days ago

Sydney, New South Wales, Australia Hireup Full time
About the Role

This is a Client Operations Specialist role with one of the leading companies in AU right now, Hireup, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.

Key Responsibilities:

  • Assess new and existing Hireup clients to ensure they are set up efficiently to receive the best experience from the Hireup platform.
  • Proactively support clients to onboard to Hireup efficiently, ensuring outstanding customer service, commercial sensitivity, and compliance to Hireup's obligations as a registered NDIS provider.
  • Support clients where appropriate to build suitable, well-trained teams of Support Workers on Hireup.
  • Efficiently administer client records and Hireup systems to capture relevant and important information.

Your Background:

  • Disability sector experience is desirable.
  • High-level technology and systems literacy, with the ability to navigate and proactively learn to use new software applications.
  • Direct disability support work and/or familiarity with mental health, high intensity and/or specialised support is highly regarded.
  • Experience with specialised support plans and working with allied health practitioners is highly regarded.
  • Experience in autonomously managing a high-volume caseload.
  • Results focus, able to work with KPIs and targets.
  • Ability to confidently receive calls from clients through proactive outgoing, plus reactive incoming direct or transferred calls.
  • Demonstrated customer service skills.
  • Passion for a proactive, person-centred, positive, risk-tolerant approach to mental health and specialised support.
  • Experience working within a small team, driving collaboration and communication.
  • High-level written and verbal communication skills, with an ability to adapt communication styles to suit individuals.
  • Impeccable organisational skills, systems thinking, drive and internal motivation.
  • Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity.

We Value Diversity:

People with lived experience of disability are strongly encouraged to apply. If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know.

About Hatch:

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Hireup.

Applying for this Role:

Applying here is the first step in the hiring process for this role at Hireup. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

  • Client Service and Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    {"title": "Client Service and Operations Specialist", "content": "Job SummaryWe are seeking a highly skilled Client Service and Operations Specialist to join our team at Anton Murray Consulting. This is a newly created role that will be responsible for providing exceptional client service and operational support to our clients in the asset management...

  • Client Implementation Specialist

    1 week ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    {"title": "Client Implementation Specialist", "content": "Job SummaryWe are seeking an experienced Client Implementation Specialist to join our Global Client Services team. The successful candidate will be responsible for overseeing the end-to-end onboarding of separately managed client accounts, including contract negotiations, investment management...

  • Client Operations Specialist

    1 day ago

    Sydney, New South Wales, Australia Capital Group Full time

    Job SummaryWe are seeking a highly skilled Client Operations Analyst to join our team in Sydney. As a key member of our Client Operations team, you will be responsible for providing exceptional service to our investors, including platforms, dealer groups, and internal stakeholders.Key ResponsibilitiesMonitor and support the outsourced unit registry's service...

  • Client Operations Specialist

    3 days ago

    Sydney, New South Wales, Australia Capital Group Full time

    Job SummaryWe are seeking a highly skilled Client Operations Analyst to join our team in Sydney. As a key member of our Client Operations team, you will be responsible for providing exceptional service to our investors, including platforms, dealer groups, and internal stakeholders.Key ResponsibilitiesMonitor and support the outsourced unit registry's service...

  • Client Implementation Specialist

    3 days ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job Title: Client Implementation SpecialistAnton Murray Consulting is seeking an experienced Client Implementation Specialist to join their Global Client Services team. The successful candidate will be responsible for overseeing the end-to-end onboarding of separately managed client accounts, including coordinating contract negotiations, investment...

  • Client Services Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Specialist to join our team at Marsh Pty Ltd. As a Client Services Specialist, you will play a critical role in supporting our Employee Health & Benefits colleagues and clients in all aspects of administration and technical support.Key ResponsibilitiesClient/Member Policy Servicing...

  • Client Operations Specialist

    3 days ago

    Sydney, New South Wales, Australia Capital Group Full time

    Job SummaryWe are seeking a highly skilled Client Operations Analyst to join our team in Sydney. As a key member of our Client Operations team, you will be responsible for providing exceptional service to our investors, including platforms, dealer groups, and internal stakeholders.Key ResponsibilitiesMonitor and support the outsourced unit registry's service...

  • Client Relations Specialist

    3 days ago

    Sydney, New South Wales, Australia Richemont Full time

    {"title": "Client Relations Specialist", "description": "Make a Lasting ImpactAs a Client Relations Specialist at Richemont, you will be the face of our company, delivering exceptional customer service to our esteemed clients and their customers. Your exceptional communication skills, attention to detail, and solutions-oriented approach will make you a...

  • Client Operations Specialist

    5 days ago

    Sydney, New South Wales, Australia Capital Group Full time

    Job SummaryWe are seeking a highly skilled Client Operations Analyst to join our team in Sydney. As a key member of our Client Operations team, you will be responsible for providing exceptional service to our investors and internal stakeholders.Key ResponsibilitiesUnit Registry Oversight: Monitor and support the outsourced unit registry's service delivery,...

  • Client Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Xpansiv CBL Holding Group Full time

    About the Role:Xpansiv, a pioneering company in the energy and environmental commodities market, operates a cutting-edge, open, and neutral market platform designed to accelerate the global energy transition.Xpansiv provides thousands of market participants and intermediaries with access to the widest possible range of energy transition markets, through its...

  • Client Relations Specialist

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time

    {"title": "Customer Service Excellence", "content": "Make a Lasting ImpactAs a Client Relations Specialist at Richemont, you will be the face of our brand, delivering exceptional customer service to our esteemed clients. Your attention to detail, solutions-oriented approach, and high level of professionalism will ensure that every interaction is a positive...

  • Client Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    About the RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at Employsure. As a Client Onboarding Specialist, you will play a critical role in ensuring the successful onboarding of new clients and enhancing their overall experience with our company.Key ResponsibilitiesContacting Clients: You will be responsible for contacting...

  • Client Relations Specialist

    1 day ago

    Sydney, New South Wales, Australia Richemont Full time

    Make a Lasting Impact with RichemontAs a Client Relations Specialist, you will be the face of our luxury brand, providing exceptional customer service to our esteemed clients and their customers. Your attention to detail, solutions-oriented approach, and high level of professionalism will make you an invaluable asset to our team.Key Responsibilities:Deliver...

  • Client Relations Specialist

    1 week ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to all Richemont brands and their customers,...

  • Client Relations Specialist

    3 days ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to Richemont brands and their customers,...

  • Client Relations Specialist

    6 days ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to Richemont brands and their customers,...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide high-quality customer service to clients across all...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and professional manner.Key ResponsibilitiesProvide high-quality...

  • Client Relations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring that their needs are met in a timely and efficient manner.Key ResponsibilitiesProvide high-quality customer...

  • Client Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hearing Australia Full time

    Client Support Specialist at Hearing Australia Permanent full-time opportunity Ideal for individuals with strong organizational abilities About Hearing Australia Hearing Australia is a reputable organization dedicated to enhancing the lives of individuals through exceptional hearing health services across the nation. Your Role As a Client...