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Client Relations Specialist
2 months ago
We are seeking a highly skilled Client Relations Specialist to join our team at Richemont. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.
Key Responsibilities- Provide high-quality customer service to all Richemont brands and their customers, responding to inquiries and resolving issues in a timely and professional manner.
- Manage daily operations, including inventory control, shipments, and return goods, to ensure seamless customer experiences.
- Support Client Contact/Operations/Logistics Specialists/Supervisor with various tasks, such as best practices and policies, to maintain consistency and quality.
- Monitor and report facilities faults, following up on action plans to ensure prompt resolution.
- Register and update SAP records accurately, ensuring data integrity and compliance.
- Place spare part orders and build relationships with internal and external parties to deliver resolutions and take ownership of every scenario.
- Respond to all inquiries within 24 hours, either by phone or email, and minimize potential complaints through effective follow-up and escalation.
- Oversee quality control and ensure aftersales service meets customer requirements, monitoring boutique operations and compliance with brand policies and quality standards.
- 3-5 years of experience in a client services role, preferably in the luxury industry or sales service industry.
- Exceptional communication skills and attention to detail, with the ability to deal with high volumes of incoming emails and queries.
- Strong problem-solving skills, with the ability to deescalate situations and manage complaints effectively.
- Training experience is highly regarded, but not essential.
- An open mind and team spirit, with a high level of flexibility when dealing with ambiguity.
At Richemont, we value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity, and we care for the world we live in. Our true power lies in our rich diversity of arts, cultures, and human skills, as well as our ability to foster untapped potential.
Your Journey with Us- After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and get to know you.
- If successful, you will be invited to attend an interview with our HR Manager & Client Contact and Administration Manager to assess your fit for the role.
- After this, you will have the opportunity to meet our Head of Customer Service.
- The successful candidate will start with the business after reference and police checks are completed.
