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Service Team Leader
2 weeks ago
This role is ideal for a technically skilled professional with strong leadership abilities who can lead by example and contribute to the success of our service team.
- Key Responsibilities:
- Daily Operations: Organize scheduling and coordination of service activities to ensure smooth day-to-day operations and timely service delivery.
- Team Management: Lead and support a team of 8 service technicians, including workload management, performance monitoring, and development planning.
- Customer Service: Serve as a key point of contact for service issues, providing updates on service schedules and resolving issues to ensure a positive customer experience.
- Process Improvement: Identify opportunities to enhance efficiency, communication, and job turnaround through system and process improvements.
- Job Oversight: Monitor open jobs, quotations, and follow-ups through the CRM system to ensure jobs are completed and invoiced within expected timeframes.
- Inventory Management: Oversee the coordination of spare parts orders and ensure the availability of critical stock for scheduled work.
About Us
We are a leading provider of equipment supply and service in various industries. Our team is dedicated to delivering excellent customer experiences across all facets of our business.
About the Role
This is a hands-on leadership role that combines operational coordination, team management, and customer service. The successful candidate will have strong technical skills and leadership abilities, with a passion for leading by example.
