Leadership Opportunity in Tenant Support Services

2 weeks ago

Perth, Western Australia beBeeLeadership Full time $95,000 - $110,000

Job Overview

We are seeking a seasoned leader to spearhead our tenant support services. As a Team Leader, you will be responsible for establishing and delivering high-quality services from the ground up. Your leadership skills will guide a team of case management staff to deliver client-centred services, fostering a collaborative and client-focused environment.

Key Responsibilities

  • Lead and motivate the team to achieve exceptional results.
  • Provide direct supervision, guidance, and performance management for case management staff.
  • Manage a caseload while supporting staff with complex casework and risk planning.
  • Coordinate intake, assessment, and case management processes.
  • Build and maintain strong relationships with partner agencies, community housing providers, and community stakeholders.
  • Oversee service operations, including shift/roster management, reporting, and compliance with program guidelines.
  • Contribute to continuous quality improvement by reviewing and enhancing service delivery practices.
  • Provide on-call support on a rotational basis.

Requirements for Success

  • A relevant degree in community services, social work, or a related field.
  • At least 3 years' experience in leadership roles within multidisciplinary teams in residential, housing, AOD, mental health, or similar community service settings.
  • Skilled in mentoring and motivating staff, with a focus on professional growth and team cohesion.
  • Demonstrated expertise in person-centred case management, assessment, and support planning for vulnerable individuals.
  • Experience engaging with Aboriginal and Torres Strait Islander peoples and communities in a culturally responsive manner.
  • Deep understanding and proven ability to work effectively with people experiencing AOD issues, mental health challenges, family and domestic violence, homelessness, and complex behaviours.
  • Strong organisational, administrative, and case management skills, including maintaining accurate client records.
  • Ability to remain calm under pressure, hold strong professional boundaries, and manage competing priorities.
  • Experience engaging with diverse stakeholders and managing expectations in a high-demand environment.
  • Therapeutic Crisis Intervention (TCI) Certificate or willingness to obtain.
  • First Aid and CPR Certification.
  • A current and full driver's licence with no restrictions.

What We Offer

A rewarding work environment, not-for-profit salary packaging, and additional leave benefits. We prioritise the safety and wellbeing of everyone and actively support diversity and inclusion.

About Us

We are committed to making a positive impact in our community. Our organisation is dedicated to providing high-quality services that make a real difference in people's lives.

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