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High-Performance Support Specialist
2 months ago
We are seeking a highly skilled High-Performance Support Specialist to join our team at Bridgestone Mining Solutions Australia (BMSA).
Job OverviewThe successful candidate will be responsible for promoting Bridgestone OTR tyres, iTrack and BMSA related products to existing and potential customers. They will work closely with colleagues to optimize OTR tyre selection and use of iTrack to satisfy customer requirements.
Key Responsibilities- Promote Bridgestone OTR tyres, iTrack and BMSA related products to existing and potential customers.
- Work with colleagues to optimize OTR tyre selection and use of iTrack to satisfy customer requirements.
- Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel.
- Troubleshoot technical and operational issues for customers and BMSA personnel.
- Identify new product and product improvement opportunities for OTR tyres or iTrack.
- Plan, organize, conduct and summarize field trials of new and current products including tyres or iTrack.
- Assist the Sales team to monitor and maintain tyre performance guarantees and product warranties.
- Develop and maintain a database to improve market intelligence.
- Assist sales personnel in forecasting, planning and strategy of tyre and iTrack sales.
To be successful in this role, you will need:
- A minimum of 2+ years of experience in technical support or a related field.
- Demonstrated ability to analyze problems, think critically and provide effective solutions.
- Knowledge of Microsoft office programs with advanced Excel skills.
- High level data analysis and manipulation skills.
- Excellent communication (verbal/written) skills.
- Strong commitment to safety of yourself and others.
- Patience and flexibility for frequent travel.
- A valid driver's licence.
- Current work rights in Australia.
While not essential, the following qualifications would be highly desirable:
- Tertiary qualifications in engineering or similar.
- Ability in computer programming and managing databases.
- Exposure to OTR tyres or the mining industry.
The salary for this role is AU$85,000 - AU$105,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including:
- Competitive salary and career development within the global Bridgestone business.
- State-of-the-art office with free gym and end of journey amenities.
- 5 days extra leave every year after 2 years of employment.
- An extra 5 days leave as a one-off at each 5-year employment milestone.
- Health checks/free flu shots.
- Product discounts on Bridgestone Tyres.
- Additional benefits and staff discounts.
As a High-Performance Support Specialist at Bridgestone Mining Solutions Australia, you will have the opportunity to work with a global leader in the tyre and mining services industry. You will be part of a dynamic team that is committed to delivering exceptional results and providing excellent customer service.
