Service Coordinator Specialist

1 week ago

Mulgrave, Australia Australian Unity Full time
Job Title: Service Coordinator

We are seeking a Service Coordinator to join our Home Health program. As a Service Coordinator, you will be the primary point of contact for our customers in Mulgrave and the South East Melbourne region.

Your key responsibilities will include:

  • Building trusted relationships with customers, families, and carers to meet their needs and preferences.
  • Reviewing intake information, completing health plans, and providing education on available services and funding options.
  • Conducting reviews, updating care plans, managing budgets, and responding to changing customer needs.
  • Collaborating with internal and external partners to ensure customers receive appropriate supports and services.
  • Addressing and resolving customer complaints, escalating when necessary.
  • Utilizing company systems to manage customer data and ensure compliance with processes.
  • Adhering to compliance, risk, and workplace health and safety standards.

Requirements:

  • Prior customer service/account or portfolio management experience.
  • Ability to manage multiple priorities with proven time management strategies.
  • Experience in managing financial budgets, ensuring compliance standards, and working towards KPIs.
  • Strong stakeholder engagement skills, focused on building internal and external relationships to achieve customer outcomes.
  • Demonstrated ability to handle customer feedback and complaints in a timely manner.
  • Proficient in Microsoft Office Suite with strong writing skills.
  • COVID-19 vaccinated, including two doses (booster optional).

About Australian Unity:

  • We offer additional leave entitlements, including Community, Wellbeing & Deep Listening Leave.
  • We provide flexible work options, including a hybrid approach between client visits, Branch days & WFH as part of your week.
  • We offer lifelong learning & career development opportunities, including full access to LinkedIn Learning & career opportunities.
  • We provide staff discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners.
  • We offer Fitness Passport, with discounted access to over 1,500 fitness facilities across Australia.
  • We provide novated car leasing options through our partner.
  • We offer 14 weeks paid Parental Leave & access to Remedy's Bump to Baby program.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.

  • Support Coordinator Specialist

    1 month ago

    Mulgrave, Victoria, Australia My People Solutions Full time

    Support Coordinator Specialist OpportunityMy People Solutions is seeking an experienced Support Coordinator Specialist to join our boutique team in Mulgrave. As a Support Coordinator Specialist, you will have the opportunity to work with clients with complex support needs, receiving services from large multi-disciplinary teams.Key Responsibilities:Understand...

  • Support Coordinator Specialist

    1 month ago

    Mulgrave, Victoria, Australia My People Solutions Full time

    Support Coordinator Specialist OpportunityWe are seeking an experienced Support Coordinator Specialist to join our boutique team at My People Solutions, an established NDIS Registered Provider.The ideal candidate will have at least 2+ years' experience working as a Support Coordinator Specialist with relevant degree-level qualifications, such as social work,...

  • Support Coordinator Specialist

    3 weeks ago

    Mulgrave, Victoria, Australia My People Solutions Full time

    My People Solutions is seeking an experienced Specialist Support Coordinator to join their boutique Support Coordination team.The ideal candidate will have at least 2+ years' experience working as a Specialist Support Coordinator with relevant degree level qualifications, e.g., social work, and the ability to support clients with complex support needs...

  • Support Coordinator Specialist

    3 weeks ago

    Mulgrave, Australia My People Solutions Full time

    My People Solutions is seeking an experienced Specialist Support Coordinator to join their boutique Support Coordination team.The ideal candidate will have at least 2+ years' experience working as a Specialist Support Coordinator with relevant degree level qualifications, e.g., social work, and the ability to support clients with complex support needs...

  • Specialist Support Coordinator

    4 months ago

    Mulgrave, Australia My People Solutions Full time

    NDIS Registered Provider is seeking an experienced Specialist Support Coordinator to join their boutique Support Coordinator team.You will have at least 2+ years' experience working as a Specialist Support Coordinator with relevant degree level qualifications e.g., social work, and the ability to support clients with complex support needs receiving services...

  • Support Coordinator Specialist

    2 weeks ago

    Mulgrave, Australia My People Solutions Full time

    Specialist Support Coordinator RoleMy People Solutions is seeking an experienced Support Coordinator Specialist to join their boutique team. The ideal candidate will have at least 2+ years' experience working as a Support Coordinator Specialist with relevant degree level qualifications, such as social work, and the ability to support clients with complex...

  • Service Coordinator

    5 months ago

    Mulgrave, Australia Astrum Recruitment Full time

    8 hour shift between the hours of 7 am and 6 pm - Fixed shift - Mulgrave location - Fully on-site - $65K-$70K + Super **Job Summary**: You will effectively manage and coordinate all activities relating to service and installation of our clients diverse range of alarm and security products. The day to day focus of this role will be to provide friendly and...

  • Support Coordination Expert

    1 day ago

    Mulgrave, Australia My People Solutions Full time

    Job DescriptionWe are seeking an experienced Support Coordination Expert to join our team in Mulgrave, working as part of a small team. The role is located in modern offices and is full time Monday to Friday 9am to 5.00pm or part time (hours/days to be agreed).About the RoleThis Specialist Support Coordinator role will support clients with complex needs,...

  • Patient Advocacy and Care Coordinator Specialist

    2 days ago

    Mulgrave, Australia Australian Unity Full time

    Job OverviewWe are seeking a highly skilled Patient Advocacy and Care Coordinator Specialist to join our team in Mulgrave, South East Melbourne region. This is a full-time, 12-month fixed-term position that offers an exciting opportunity to make a meaningful difference in the lives of our customers.

  • Service Coordinator

    2 weeks ago

    Mulgrave, Australia Crown Equipment Full time

    About the RoleWe are seeking an organised and driven Service Administrator to join our team in a hands-on administrative support function.The Service Coordinator will be responsible for facilitating the administrative requirements across the Service component of the business, supporting local customers and team members.Responsibilities• Answer incoming...

  • Service Coordinator

    5 months ago

    Mulgrave, Australia SMAART Recruitment Full time

    Temporary 6 month contract with opportunity for permanency - A high energy and positive working culture - South East Melbourne office Our client is one of the world's leading pump manufacturers and are a global water technology company committed to pioneering solutions to the world’s water and climate challenges and improving the quality of life for...

  • Coordination Specialist

    1 week ago

    Mulgrave, Australia My People Solutions Full time

    Job Title: Client CoordinatorAbout the Role:We are seeking an experienced Client Coordinator to join our team at My People Solutions Recruitment & Labour Hire Agency. The successful candidate will have a proven track record in workforce scheduling and rostering, with a strong focus on delivering exceptional client service.Key Responsibilities:Develop and...

  • Service Coordinator Role

    2 weeks ago

    Mulgrave, Australia Australian Unity Full time

    About the Role:Australian Unity is seeking a dedicated Service Coordinator to join our Home Health program. As a Service Coordinator, you will be the primary point of contact for our customers in the South East Melbourne region, providing comprehensive assessments and care planning to ensure their needs and goals are met.Key Responsibilities:Customer-Centric...

  • Roster Coordination Specialist

    2 weeks ago

    Mulgrave, Australia VMCH Full time

    About the Role:VMCH seeks a skilled Rostering Coordinator to play a key part in managing and optimising our client service delivery. Key responsibilities include creating and maintaining effective rosters, coordinating support worker schedules, and handling unallocated shifts in a fast-paced environment.Key Responsibilities:Develop and implement efficient...

  • Marketing Coordinator

    2 months ago

    Mulgrave, Australia Randstad Australia Full time

    6 month temp contract with potential to extendHybrid working arrangement About the Company Our client is one of Australia’s leading universities known for their innovation, dedication to teaching and research excellence. The university is proudly ranked in the top one percent of universities globally and has since expanded globally having three...

  • Email Marketing Coordinator

    2 months ago

    Mulgrave, Australia Randstad Full time

    6 month temp contract with potential to extendHybrid working arrangement About the Company Our client is one of Australia’s leading universities known for their innovation, dedication to teaching and research excellence. The university is proudly ranked in the top one percent of universities globally and has since expanded globally having three...

  • Roster Coordinator Specialist

    4 weeks ago

    Mulgrave, Victoria, Australia VMCH Full time

    About the RoleWe are seeking a highly skilled Roster Coordinator to join our team at VMCH. As a key member of our workforce management team, you will play a critical role in ensuring the smooth delivery of our client services.Key ResponsibilitiesCreate and maintain effective rosters to optimize client service deliveryCoordinate support worker schedules to...

  • Client Service Coordinator

    5 months ago

    Mulgrave, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Full-Time position available About the role At our Mulgrave office we are currently recruiting for one full time Client Service Coordinator who will play a crucial role...

  • Client Service Coordinator

    5 months ago

    Mulgrave, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment One Permanent Full-Time position available and One Permanent Part-Time position available About the role At our Mulgrave office we are currently recruiting for one full time...

  • Service Plans Coordinator

    5 months ago

    Mulgrave, Australia Daimler Truck Australia Pacific Pty Ltd Full time

    Tasks At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia,...