Guest Experience Ambassador

3 days ago

Evans Head, Australia beBeeGuest Full time $55,000 - $75,000
Job Overview

This is a full-time Senior Guest Services position, located at our resort.

The purpose of the role is to assist in supervision of guest services and ensure delivery of excellent guest experience.

  • Provide quality customer service including liaising with guests face to face and via telephone for bookings and enquiries.
  • Responsible for opening and closing of office and kiosk/store.
  • Manage day to day financial transactions including reconciliation and banking of monies.
  • Assist with guest reservations, cancellations, arrivals and departures.
  • Follow work health and safety procedures.
  • Undertake on-call duties including providing after hours support and responding to after hours enquiries where required.
About The Role

The successful candidate will have experience in:

  • A front office/reception setting, within a small team.
  • Customer service.
  • Food handling and preparation.
  • Housekeeping and/or cleaning, and stock control.
  • Administration and cash handling.
  • Rostering and supervising team members.
  • Complaint handling and conflict resolution.

Experience in the hospitality industry is desirable.

Key Responsibilities

The following are key responsibilities of the role include:

  • Deliver an excellent guest experience, strong communication skills and a professional phone manner.
  • Work productively and independently.
  • Manage time to meet priorities.
  • Learn quickly, use initiative, and adapt to changing work environments.
  • Problem solve.
  • Lead others and support growth within a small team.
Perks
  • Two free nights' accommodation;
  • A generous discount on personal travel to our resorts;
  • A friends and family discount;
  • Parental leave gap payment;
  • Salary sacrifice and novated lease options;
  • Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave);
  • Activities and events that foster a sense of connection and belonging;
  • A comprehensive education and development program.
What's Next?

Keen to explore the opportunity to become a member of our team? We would love to get to know you better.

We welcome applications from Aboriginal and/or Torres Strait Islander people.

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