Nature Inspired Experience Seeker

1 week ago

Lennox Head, New South Wales, Australia beBeeCustomer Full time $30,000 - $45,000

Job Description:

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We are seeking a Guest Services Officer to join our team. The successful candidate will have experience in administration or front office reception and using a booking/reservations system.

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The role involves providing exceptional customer service, liaising with guests face to face, via telephone and internet for bookings, enquiries, and complaints. You will also be responsible for undertaking general office duties, banking, and cleaning of the office/kiosk.

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Key Responsibilities:

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  • \
  • Provide exceptional customer service including liaisoning with guests face to face; via telephone and internet for bookings, enquiries, and complaints.\
  • Have RMS, Newbook or similar reservations system experience.\
  • Undertake general office duties, banking, and cleaning of office/kiosk.\
  • Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.\
  • Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.\
  • Receiving and dispensing of monies via computerised point of sale register.\
  • Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.\
  • Assist and direct visitors within the park and as they enter the park.\
  • Assist Guest Services Supervisor in social media administration at park level as required.\
  • Manage time to meet priorities, learn quickly, use initiative, and adapt to changing work environments.\
  • Solve problems with accuracy and efficiency to meet guest needs.\
  • Demonstrate a high level of accuracy and attention to detail.\
  • Communicate with all levels of guests to an excellent standard.\
  • Positive attitude and willingness to learn.\
  • Great teamwork and communication skills.\
  • Flexible availability to work including weekend, peak holiday seasons and public holiday work.\

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